EGI-InSPIRE:SA1.6-QR8
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1. Task Meetings
Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
---|---|---|---|
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ |
need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
need driven | no INDICO URL | meetings with EGI-SA2 /EMI /IGE | definition of the technology support workflows and their implementation |
2. Main Achievements
Report Generator
A prototype was presented at the EGI community forum in March 2012.
GGUS-SNOW interface
Enhanced GGUS-SNOW interface and fine tuned synchronization work flow.
GGUS structure
Support units
A couple of new support units have been introduced during the last quarter. They are
- NGI_UA
- 3rd level EMI Support unit -- caNL
- 3rd level EMI Support unit -- EMIR
Support units renamed in the last quarter are
- 'GridView/Availabilities' SU/FE to just 'GridView'
VOs
VOs “snoplus.snolab.ca ” and "vo.cta.in2p3.fr " were added to the list of VOs which provide support via GGUS.
GGUS web interface
- Implemented warning in case of concurrent ticket updates
- Grid certificates now required for registration in GGUS
- Implemented automatic ticket closing for tickets in status "solved" or "unsolved"
- Updated mail templates
- Replaced reply mail address "ignored@ggus.org" by "ignored@ggus.eu" for reminder mails
- Updated priority colour algorithm
3. Issues and Mitigation
Issue Description | Mitigation Description |
---|---|
Assessment of adaption of GGUS access model to meet the needs of CSIRT | This discussion is ongoing |
4. Plans for the next period
GGUS report generator
implementing new report generator and present first prototype on EGI community forum
xGUS for France Grilles
Set up a xGUS based helpdesk for the french national VO vo.france-grilles.fr which is a catch-all VO for multiple communities.
GGUS-SNOW interface
There are still some minor changes waiting for implementation and testing.
Interfaces with other ticketing systems
Set up interface for new NGI_FRANCE ticketing system OTRS.
High availability
- Auto-switching between Web Front-ends
- Auto-switching between Logic Servers
- On call duty service integration