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Difference between revisions of "EGI-InSPIRE:SA1.6-QR8"

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== xGUS for France Grilles ==
== xGUS for France Grilles ==


Set up a xGUS based helpdesk for the french national VO vo.france-grilles.fr which is a catch-all VO for multiple communities.
Finalise the set up a xGUS based helpdesk for the french national VO vo.france-grilles.fr which is a catch-all VO for multiple communities.
 
 
== GGUS-SNOW interface ==
== GGUS-SNOW interface ==



Revision as of 09:18, 25 April 2012

1. Task Meetings

Date (dd/mm/yyyy) Url Indico Agenda Title Outcome
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein https://www.egi.eu/indico/categoryDisplay.py?categId=27 "shopping list" meeting traceable at: https://savannah.cern.ch/projects/esc/
need driven no INDICO URL one on one meetings with NGI interface developers testing the interfaces, resolving interface issues
need driven no INDICO URL meetings with EGI-SA2 /EMI /IGE definition of the technology support workflows and their implementation

2. Main Achievements

Report Generator

A prototype was presented at the EGI community forum in March 2012.

GGUS structure

Support units

A couple of new support units have been introduced during the last quarter. They are

  • NGI_UA
  • 3rd level EMI Support unit -- caNL
  • 3rd level EMI Support unit -- EMIR
  • EMI support unit for WNodes

Support units renamed in the last quarter are

  • 'GridView/Availabilities' SU/FE to just 'GridView'


VOs

VOs “snoplus.snolab.ca ” and "vo.cta.in2p3.fr " were added to the list of VOs which provide support via GGUS.
Renamed VO "mice.gridpp.ac.uk" to "mice".

GGUS web interface

  • Added new fields to track which middleware product is affected
  • Updated the info section with new "did you knows?"


3. Issues and Mitigation

Issue Description Mitigation Description
Assessment of adaption of GGUS access model to meet the needs of CSIRT This discussion is ongoing

4. Plans for the next period

GGUS report generator

implementing new report generator and present first prototype on EGI community forum

xGUS for France Grilles

Finalise the set up a xGUS based helpdesk for the french national VO vo.france-grilles.fr which is a catch-all VO for multiple communities.

GGUS-SNOW interface

There are still some minor changes waiting for implementation and testing.

Interfaces with other ticketing systems

Set up interface for new NGI_FRANCE ticketing system OTRS.

High availability

  • Auto-switching between Web Front-ends
  • Auto-switching between Logic Servers
  • On call duty service integration