1. Task Meetings
|Date (dd/mm/yyyy)||Url Indico Agenda||Title||Outcome|
|weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein||https://www.egi.eu/indico/categoryDisplay.py?categId=27||"shopping list" meeting||traceable at: https://savannah.cern.ch/projects/esc/|
|need driven||no INDICO URL||one on one meetings with NGI interface developers||testing the interfaces, resolving interface issues|
|need driven||no INDICO URL||meetings with EGI-SA2 /EMI /IGE||definition of the technology support workflows and their implementation|
2. Main Achievements
Opened LHCOPN TTS towards standard GGUS tickets
Implementation of the new report generator has started. A first prototype will be presented on EGI community forum in March 2012.
Integration of new NGIs
Assuming that the nordic and baltic countries are covered by NGI_NDGF all NGIs besides Russia are integrated now. ROC_Russia awaits finishing the setup of NGI Georgia before starting the transition process.
Enhanced GGUS-SNOW interface and fine tuned synchronization work flow.
A couple of new support units have been introduced during the last quarter. They are
- EMI UI
- EMI WN
- MPI User Support
Support units decommissioned in the last quarter are
All decommissioned support units have been moved to the list of former support units.
The "Operations" support unit was moved from category "Other" to category "EGI" in the support unit drop down list.
VOs “israelvo.isragrid.org.il” and "shiwa-workflow.eu" were added to the list of VOs which provide support via GGUS.
GGUS web interface
- Implemented warning in case of concurrent ticket updates
- Grid certificates now required for registration in GGUS
- Implemented automatic ticket closing for tickets in status "solved" or "unsolved"
- Updated mail templates
- Replaced reply mail address "email@example.com" by "firstname.lastname@example.org" for reminder mails
- Updated priority colour algorithm
3. Issues and Mitigation
|Issue Description||Mitigation Description|
|Assessment of adaption of GGUS access model to meet the needs of CSIRT||This discussion is ongoing|
4. Plans for the next period
GGUS report generator
implementing new report generator and present first prototype on EGI community forum
xGUS for France Grilles
Set up a xGUS based helpdesk for the french national VO vo.france-grilles.fr which is a catch-all VO for multiple communities.
There are still some minor changes waiting for implementation and testing.
Interfaces with other ticketing systems
Set up interface for new NGI_FRANCE ticketing system OTRS.
- Auto-switching between Web Front-ends
- Auto-switching between Logic Servers
- On call duty service integration