The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Difference between revisions of "EGI-InSPIRE:SA1.6-QR3"
| Line 34: | Line 34: | ||
During the last quarter one of the main areas of work for GGUS was the definition and implementation of technology related workflows. The difficulty concerning these workflows is that they need to span various infrastructure and projects, as the third line support for products used in EGI lies with the technology providers issuing the products. To secure a proper inter-project workflow it was decided to restrict assignment of tickets to support units run by the technology providers to the DMSU. Technically this was realised through a sperate technology instance of GGUS. As soon as a ticket is assigned to the DMSU it will appear read-only in GGUS. Modification is only possible in the technology helpdesk, access to which is restricted to DMSU and TP support staff. | During the last quarter one of the main areas of work for GGUS was the definition and implementation of technology related workflows. The difficulty concerning these workflows is that they need to span various infrastructure and projects, as the third line support for products used in EGI lies with the technology providers issuing the products. To secure a proper inter-project workflow it was decided to restrict assignment of tickets to support units run by the technology providers to the DMSU. Technically this was realised through a sperate technology instance of GGUS. As soon as a ticket is assigned to the DMSU it will appear read-only in GGUS. Modification is only possible in the technology helpdesk, access to which is restricted to DMSU and TP support staff. | ||
In parallel the decomissioning of ROCs and creation of NGIs continued, leading to various new NGI suppoprt units in GGUS during the last quarter (Albania, Georgia, Israel, Moldova, Montenegro) and to the closing of the ROC_SW and ROC_North | In parallel the decomissioning of ROCs and creation of NGIs continued, leading to various new NGI suppoprt units in GGUS during the last quarter (Albania, Georgia, Israel, Moldova, Montenegro) and to the closing of the support units for ROC_SW and ROC_North. | ||
= 3. Issues and Mitigation = | = 3. Issues and Mitigation = | ||
<!-- fill the table below --> | <!-- fill the table below --> | ||
| Line 44: | Line 44: | ||
|- | |- | ||
|Issue description || Issue mitigation | |Issue description || Issue mitigation | ||
|- | |||
| GGUS receives requirements from various sources, e.g. USAG, OTAG, technology providers, WLCG | |||
| Dedicated OTAG meeting with participation from all parties to streamline the process will be held end of February or beginning of March | |||
|- | |- | ||
|} | |} | ||
Revision as of 12:07, 9 February 2011
1. Task Meetings
| Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
|---|---|---|---|
| weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | no INDICO URL | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ |
| need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
| need driven | no INDICO URL | meetings with EGI-SA2 /EMI /IGE | definition of the technology support workflows and their implementation |
2. Main Achievements
During the last quarter one of the main areas of work for GGUS was the definition and implementation of technology related workflows. The difficulty concerning these workflows is that they need to span various infrastructure and projects, as the third line support for products used in EGI lies with the technology providers issuing the products. To secure a proper inter-project workflow it was decided to restrict assignment of tickets to support units run by the technology providers to the DMSU. Technically this was realised through a sperate technology instance of GGUS. As soon as a ticket is assigned to the DMSU it will appear read-only in GGUS. Modification is only possible in the technology helpdesk, access to which is restricted to DMSU and TP support staff.
In parallel the decomissioning of ROCs and creation of NGIs continued, leading to various new NGI suppoprt units in GGUS during the last quarter (Albania, Georgia, Israel, Moldova, Montenegro) and to the closing of the support units for ROC_SW and ROC_North.
3. Issues and Mitigation
| Issue Description | Mitigation Description |
|---|---|
| Issue description | Issue mitigation |
| GGUS receives requirements from various sources, e.g. USAG, OTAG, technology providers, WLCG | Dedicated OTAG meeting with participation from all parties to streamline the process will be held end of February or beginning of March |