Difference between revisions of "EGI-InSPIRE:SA1.6-QR12"
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Note. This is a detailed account of progress over the previous quarter of activities within the task. | Note. This is a detailed account of progress over the previous quarter of activities within the task. | ||
PLEASE PROVIDE TEXT IN A GOOD EDITED FORM (AVOID BULLET LISTS OF SHORT ITEMS THAT REQUIRE EXPANSION WHEN INSERTED IN AN OVERALL REPORT) | PLEASE PROVIDE TEXT IN A GOOD EDITED FORM (AVOID BULLET LISTS OF SHORT ITEMS THAT REQUIRE EXPANSION WHEN INSERTED IN AN OVERALL REPORT) | ||
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== Report Generator == | |||
Most features of the Report Generator went online with the Feb release. | |||
However some minor changes are still to be done: | |||
[https://rt.egi.eu/rt/Ticket/Display.html?id=4750 RT 4750] | |||
[https://rt.egi.eu/rt/Ticket/Display.html?id=4752 RT 4752] | |||
== GGUS structure == | |||
=== Support units === | |||
Decommissioned support units<br> | |||
* "gLite Release Pages and Repository" | |||
* "NGI_ZA" | |||
New support units<br> | |||
* "UI WN Tarball" | |||
=== VOs === | |||
Decommissioned VO | |||
* "ict.vo.ibergrid.eu" | |||
* "demo.vo.edges-grid.eu" | |||
* "vo.sixt.cern.ch" | |||
* "vo.gear.cern.ch" | |||
* "israelvo.isragrid.org.il" | |||
Introduced new VO | |||
* "ops.ndgf.org"<br> | |||
Review of VOs with low number of tickets or without any tickets in GGUS and checking the members of the VO mailing lists. | |||
== GGUS web portal == | |||
* dummy | |||
== GGUS system == | |||
* Finished migration of GGUS mail boxes to new KIT mail infrastructure.<br> | |||
* Clarified meaning of status "waiting for reply".<br> | |||
* Review of VOs providing support via GGUS. | |||
== Interfaces with other ticketing systems == | |||
* Fixed bugs in interface to CERN SNOW. | |||
* Implementation of interface for IBERGRID RT ticketing system. | |||
* Updated interface with NGI_CZ RT due to system migration of RT. | |||
* Updated GGUS host certificate. | |||
== Alarm tests after GGUS releases == | |||
* Executed the alarm and interface tests after GGUS releases. | |||
== High availability == | |||
* Skipped auto-switching approach. Switching to the backup machines will be done using a management script that can be run by GGUS admins or the KIT on-call service at any time. | |||
= 3. Issues and Mitigation = <!-- fill the table below | = 3. Issues and Mitigation = <!-- fill the table below |
Revision as of 15:11, 16 April 2013
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Inspire reports menu: | Home • | SA1 weekly Reports • | SA1 Task QR Reports • | NGI QR Reports • | NGI QR User support Reports |
1. Task Meetings
Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
---|---|---|---|
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
monthly (web conf): Representatives from EMI, EGI, IGE, NGIs, GGUS team, WLCG | https://indico.egi.eu/indico/categoryDisplay.py?categId=78 | GGUS Advisory board meeting | Further development of GGUS system |
need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
need driven | no INDICO URL | meetings with EGI-SA2 /EMI /IGE | definition of the technology support workflows and their implementation |
2. Main Achievements
Report Generator
Most features of the Report Generator went online with the Feb release. However some minor changes are still to be done: RT 4750 RT 4752
GGUS structure
Support units
Decommissioned support units
- "gLite Release Pages and Repository"
- "NGI_ZA"
New support units
- "UI WN Tarball"
VOs
Decommissioned VO
- "ict.vo.ibergrid.eu"
- "demo.vo.edges-grid.eu"
- "vo.sixt.cern.ch"
- "vo.gear.cern.ch"
- "israelvo.isragrid.org.il"
Introduced new VO
- "ops.ndgf.org"
Review of VOs with low number of tickets or without any tickets in GGUS and checking the members of the VO mailing lists.
GGUS web portal
- dummy
GGUS system
- Finished migration of GGUS mail boxes to new KIT mail infrastructure.
- Clarified meaning of status "waiting for reply".
- Review of VOs providing support via GGUS.
Interfaces with other ticketing systems
- Fixed bugs in interface to CERN SNOW.
- Implementation of interface for IBERGRID RT ticketing system.
- Updated interface with NGI_CZ RT due to system migration of RT.
- Updated GGUS host certificate.
Alarm tests after GGUS releases
- Executed the alarm and interface tests after GGUS releases.
High availability
- Skipped auto-switching approach. Switching to the backup machines will be done using a management script that can be run by GGUS admins or the KIT on-call service at any time.
3. Issues and Mitigation
Issue Description | Mitigation Description |
---|---|