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=NA3 - User Community Coordination=
=NA3 - User Community Coordination=


'''Work package leader: Steve Brewer, CCO, EGI.eu'''
'''Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu'''<br>
'''Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu'''
<br><br>
This page presents a summary of progress with EGI-InSPIRE Work package WP3 - ''NA3 - User Community Coordination''
 
=User support processes=
 
''Insert description here (based on D3.1)''
 
=Work package structure=
 
''Insert a diagram with explanation here''
 
=Task specific sections=
 
===TNA3.1 - Activity Management===
 
Task leader: Steve Brewer, CCO, EGI.eu
 
===TNA3.2 - User & Community Support Team===
 
Task leader: Steve Brewer, CCO, EGI.eu
 
===[[TNA3.3_NGI_User_Support_Teams|TNA3.3 - NGI User Support Teams]]===


This page presents a summary of progress with EGI-InSPIRE Work package WP3 - ''NA3 - User Community Coordination''
Task leader: Gergely Sipos, EGI.eu


Primarily the following sections should report on the status of ''Deliverables'' and ''Milestones'':
===[[TNA3.4_Technical_Services|TNA3.4 - Technical Services]]===


==TNA3.1 - Activity Management==
Task leader: Marios Chatziaggelou, GRNET


'''Task leader: Steve Brewer, CCO, EGI.eu'''
=Deliverables=


===Deliverables===
{| border="1" cellspacing="0" cellpadding="5"
{| border="1" cellspacing="0" cellpadding="5"
! Status
! Status
Line 23: Line 47:
! Lead Author
! Lead Author
|-
|-
| ?  
| Published
| [https://documents.egi.eu/document/106 D3.1]
| User Community Support Process
| '''CNRS (14)''', France
| 3
| '''Lead by:''' Y.Legre, '''Moderator:''' ?, '''Reviewer:''' ?
|-~
| -
| D3.2
| D3.2
| Annual Report on EGI's User Community Services
| Annual Report on EGI's User Community Services
Line 30: Line 61:
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|-
| ?  
| Internal review
| [https://documents.egi.eu/secure/ShowDocument?docid=661 D3.3]
| User Community Support Process
| '''CNRS (14)''', France
| 15
| Lead by: R McLennan, Moderator: Sy Holsinger, Reviewer: ?
|-
| -
| D3.4
| D3.4
| Annual Report on EGI's User Community Services
| Annual Report on EGI's User Community Services
Line 37: Line 75:
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|-
| ?  
| -
| D3.5
| User Community Support Process
| '''CNRS (14)''', France
| 27
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
| -
| D3.6
| D3.6
| Annual Report on EGI's User Community Services
| Annual Report on EGI's User Community Services
Line 44: Line 89:
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|-
| ?  
| -
| D3.7
| User Community Support Process
| '''CNRS (14)''', France
| 39
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
| -
| D3.8
| D3.8
| Annual Report on EGI's User Community Services
| Annual Report on EGI's User Community Services
Line 53: Line 105:
|}
|}


==TNA3.2 - User & Community Support Team==
=Milestones=
 
'''Task leader: Steve Brewer, CCO, EGI.eu'''


===Milestones===
{| border="1" cellspacing="0" cellpadding="5"
{| border="1" cellspacing="0" cellpadding="5"
! Status
! Status
Line 72: Line 121:
| 1
| 1
| '''Lead by:''' Luciano Gaido, '''Moderator:''' Jamie Shiers, '''Reviewer:''' Vera Hansper
| '''Lead by:''' Luciano Gaido, '''Moderator:''' Jamie Shiers, '''Reviewer:''' Vera Hansper
|-
| [[EGIWiki:Inspire-na3#Edit_.26_Review_process|PMB Review]]
| [https://documents.egi.eu/document/104 MS302]
| Training Website
| '''STFC (34)''', UK
| 2
| '''Lead by:''' David Fergusson, '''Moderator:''' Steven Newhouse, '''Reviewer:''' Roberto Barabara
|-
| [[EGIWiki:Inspire-na3#Edit_.26_Review_process|PMB Review]]
| [https://documents.egi.eu/document/92 MS303]
| Ported Applications Website
| '''GRNET (16)''', Greece
| 2
| '''Lead by:''' ?, '''Moderator:''' Jamie Shiers, '''Reviewer:''' Sergio Andreozzi
|-
|-
| [[EGIWiki:Inspire-na3#Edit_.26_Review_process|External Review]]
| [[EGIWiki:Inspire-na3#Edit_.26_Review_process|External Review]]
Line 80: Line 143:
| '''Lead by:''' Robert Lovas, '''Moderator:''' Catherine Gater, '''Reviewer:''' Sergio Andreozzi,Damir Marinovic
| '''Lead by:''' Robert Lovas, '''Moderator:''' Catherine Gater, '''Reviewer:''' Sergio Andreozzi,Damir Marinovic
|-
|-
| ?
| -
| MS305
| MS305
| User Feedback and Recommendations
| User Feedback and Recommendations
Line 87: Line 150:
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| ?
| -
| MS306
| MS306
| User Support Contacts
| User Support Contacts
Line 94: Line 157:
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| ?
| -
| MS307
| MS307
| User Support Metrics
| User Support Metrics
Line 101: Line 164:
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| ?
| -
| MS308
| MS308
| User Feedback and Recommendations
| User Feedback and Recommendations
Line 108: Line 171:
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by: ?, Moderator: ?, Reviewer: ?
|-  
|-  
| ?
| -
| MS309
| MS309
| User Support Contacts
| User Support Contacts
Line 115: Line 178:
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| ?
| -
| MS310
| MS310
| User Support Metrics
| User Support Metrics
Line 122: Line 185:
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| ?
| -
| MS311
| MS311
| User Feedback and Recommendations
| User Feedback and Recommendations
Line 129: Line 192:
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| ?
| -
| MS312
| MS312
| User Support Contacts
| User Support Contacts
Line 136: Line 199:
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| ?
| -
| MS313
| MS313
| User Support Metrics
| User Support Metrics
Line 143: Line 206:
| Lead by: ?, Moderator: ?, Reviewer: ?
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| ?
| -
| MS314
| MS314
| User Feedback and Recommendations
| User Feedback and Recommendations
Line 152: Line 215:
|}
|}


===Deliverables===
=Deliverable and Milestone Edit & Review process=
{| border="1" cellspacing="0" cellpadding="5"
! Status
! Nr.
! Title
! Lead Partner
! PM
! Lead Author
|-
| [[EGIWiki:Inspire-na3#Edit_.26_Review_process|Draft]]
| [https://documents.egi.eu/document/106 D3.1]
| User Community Support Process
| '''CNRS (14)''', France
| 3
| '''Lead by:''' Y.Legre, '''Moderator:''' ?, '''Reviewer:''' ?
|-
| ?
| D3.3
| User Community Support Process
| '''CNRS (14)''', France
| 15
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
| ?
| D3.5
| User Community Support Process
| '''CNRS (14)''', France
| 27
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
| ?
| D3.7
| User Community Support Process
| '''CNRS (14)''', France
| 39
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|}
 
==TNA3.3 - NGI User Support Teams==
 
'''Task leader: Gergely Sipos, EGI.eu'''
 
Information will be required for Deliverables and Milestones described in TNA3.2 above.
 
==TNA3.4 - Technical Services==
 
'''Task leader: Marios Chatziaggelou, GRNET'''
 
[[TNA3.4_Technical_Services|Description]]
 
===Milestones===
{| border="1" cellspacing="0" cellpadding="5"
! Status
! Nr.
! Title
! Lead Partner
! PM
! Lead Author
|-
| [[EGIWiki:Inspire-na3#Edit_.26_Review_process|AMB Review]]
| [https://documents.egi.eu/document/104 MS302]
| Training Website
| '''STFC (34)''', UK
| 2
| '''Lead by:''' David Fergusson, '''Moderator:''' Steven Newhouse, '''Reviewer:''' Roberto Barabara
|-
| [[EGIWiki:Inspire-na3#Edit_.26_Review_process|AMB Review]]
| [https://documents.egi.eu/document/92 MS303]
| Ported Applications Website
| '''GRNET (16)''', Greece
| 2
| '''Lead by:''' ?, '''Moderator:''' Jamie Shiers, '''Reviewer:''' Sergio Andreozzi
|-
|}
 
=Edit & Review process=


[https://documents.egi.eu/secure/ShowDocument?docid=33 Quality assurance procedures]
[[Quality Assurance:Main Page|Quality Assurance process for deliverables and milestones]]


{| border="1" cellspacing="0" cellpadding="3"
{| border="1" cellspacing="0" cellpadding="3"
Line 292: Line 279:
| style="background-color:yellowgreen"|MS304<br>D3.1
| style="background-color:yellowgreen"|MS304<br>D3.1
| style="background-color:yellowgreen"|
| style="background-color:yellowgreen"|
|
| style="background-color:yellowgreen"|
| MS305
| MS305
|  
|  
|
|
|}
|}
==2011 year==
==2011 year==
{| border="1" cellspacing="0" cellpadding="5"
{| border="1" cellspacing="0" cellpadding="5"
Line 398: Line 386:


=WP3 events and meetings=
=WP3 events and meetings=
[http://egi.eu/EGITF2010/ 14-17 Sep 2010 EGI Technical Forum] | [https://www.egi.eu/indico/conferenceTimeTable.py?confId=48&showDate=all&showSession=all&detailLevel=session&viewMode=room Agenda]


===EGI Technical Forum===
===Fortnightly telcon meeting for NA3 task and subtask leaders===
See [https://www.egi.eu/indico/categoryDisplay.py?categId=10 agendas and minutes in Indico]


'''WP3 (NA3) Sessions'''
===F2F meeting for task leaders prior to EGI TF 2010===
Morning of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=97 agenda]
This meeting is for task leaders only!


===F2F meeting for NA3 task leaders prior to EGI TF 2010===
Afternoon of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=121 agenda]
This meeting is for NA3 task leaders and NGIs with NA3 Global task.


Tuesday, 14 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=124&slotId=0&confId=48#2010-09-14 User Training - Getting started in EGI] '''Conveners:''' Gergely Sipos NA3/EGI.eu
===EGI Technical Forum 2010===


Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=31&slotId=0&confId=48#2010-09-15 Virtual Research Communities] '''Conveners:''' Stephen Brewer NA3/EGI.eu
'''WP3 (NA3) Sessions'''
 
Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=8&slotId=0&confId=48#2010-09-15 EGI User Support Services] '''Conveners:''' Marios Chatziangelou NA3/GRNET
 
Friday, 17 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=78&slotId=0&confId=48#2010-09-17 NGI User support Teams] '''Conveners:''' Gergely Sipos NA3/EGI.eu


===NA3 meetings===
Tuesday, 14 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=124&slotId=0&confId=48#2010-09-14 User Training - Getting started in EGI] '''Convener:''' Gergely Sipos NA3/EGI.eu
Meetings info


====TNA3.4 Technical Services====
Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=31&slotId=0&confId=48#2010-09-15 Virtual Research Communities] '''Convener:''' Stephen Brewer NA3/EGI.eu
Participants in this task will attend a F2F meeting in Amsterdam before the whole Work package team meet up at the EGI Technical Forum - 14-17 September 2010.


Suggested dates:
Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=8&slotId=0&confId=48#2010-09-15 EGI User Support Services] '''Convener:''' Marios Chatziangelou NA3/GRNET
Mid July, Late August?


Suggested location:
Friday, 17 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=78&slotId=0&confId=48#2010-09-17 NGI User support Teams] '''Convener:''' Gergely Sipos NA3/EGI.eu
Amsterdam Science Park?


Suggested attendees:
=WP3 Partners and effort (Person Months)=
*Steve Brewer (EGI)
(Extracted from EGI-InSPIRE Consortium Agreement v0.992)
*Gergely Sipos (EGI)
*Steven Newhouse (EGI)
* ? (STFC)
* ? (GRNET)
 
=WP3 Partners=
EGI-CA-0.992
{| border="1" cellspacing="0" cellpadding="5"
{| border="1" cellspacing="0" cellpadding="5"
!Participant <br>Nr.
!Participant <br>Nr.
Line 443: Line 421:
|
|
|
|
!TNA3.1
!TNA3.1  
!TNA3.2
<small>Activity<br>
Management</small>
!TNA3.2  
<small>User & Community<br>
Support Team</small>
!TNA3.3
!TNA3.3
<small>NGI User <br>
Support Teams</small>
!TNA3.4
!TNA3.4
<small>Technical<br>
Services</small>
!EGI
!EGI
!NGI
!NGI
Line 1,173: Line 1,159:
|}
|}


=User Support Services=
=User Support Services and tools (section under development)=
This section should list the support service and resources that EGI provides for users, as well as the list of the shared tools that EGI partners provide for the EGI community to facilitate the work of NGI user support teams. The list is not complete yet, its structure and content will be reviewed soon, based on D3.1.


'''For end users:'''
* List of training events: http://training.egi.eu/index.cfm
* List of registered trainers: http://training.egi.eu/trainers/
* Database of training materials: http://training.egi.eu/material/index.cfm
* Database of EGI applications: http://appdb.egi.eu/


* List of training events: http://www.egee.nesc.ac.uk/schedreg/index.cfm
* List of registered trainers: http://training.egi.eu/trainers
* Trainer registration and profile update form: http://www.iceage-eu.org/learnerRegistry/browseEGEETrainers.cfm
* Trainer registration and profile update form: http://www.iceage-eu.org/learnerRegistry/browseEGEETrainers.cfm
* List of accredited trainers: ''on an Excel sheet at EGI.eu''
* List of accredited trainers: ''on an Excel sheet at EGI.eu''
* Database of training materials - Digital library: http://library.nesc.ed.ac.uk:8080/egee
* Database of EGI applications and high level tools: http://appdb.eu-egee.org/
* List of Certification Authorities recognised by EGI: http://www.igtf.net/
* List of Certification Authorities recognised by EGI: http://www.igtf.net/
* List of Virtual Organisations of EGI: http://cic.gridops.org/
* List of Virtual Organisations of EGI: http://cic.gridops.org/
Line 1,189: Line 1,175:
* MTA SZTAKI Application Porting Support Team: http://www.lpds.sztaki.hu/gasuc
* MTA SZTAKI Application Porting Support Team: http://www.lpds.sztaki.hu/gasuc
* Global Grid User Support: http://www.ggus.org/
* Global Grid User Support: http://www.ggus.org/
'''For user support teams:'''


* Training event registration page: http://indico.cern.ch/categoryDisplay.py?categId=192
* Training event registration page: http://indico.cern.ch/categoryDisplay.py?categId=192
Line 1,200: Line 1,184:
* Strategy for a transition of the user support activity from EGEE to EGI - Strategy note (Only covers GGUS!): https://edms.cern.ch/document/1006814
* Strategy for a transition of the user support activity from EGEE to EGI - Strategy note (Only covers GGUS!): https://edms.cern.ch/document/1006814


'''User Community Support Team (EGI.eu)'''
=[[NA3 scrap room]]=
 
[[EGIWiki:Inspire-na3:User_Community_Support_Team | User Community Support Team (Internal)]]

Latest revision as of 15:26, 24 December 2014

EGI Inspire Main page




NA3 - User Community Coordination

Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu
Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu

This page presents a summary of progress with EGI-InSPIRE Work package WP3 - NA3 - User Community Coordination

User support processes

Insert description here (based on D3.1)

Work package structure

Insert a diagram with explanation here

Task specific sections

TNA3.1 - Activity Management

Task leader: Steve Brewer, CCO, EGI.eu

TNA3.2 - User & Community Support Team

Task leader: Steve Brewer, CCO, EGI.eu

TNA3.3 - NGI User Support Teams

Task leader: Gergely Sipos, EGI.eu

TNA3.4 - Technical Services

Task leader: Marios Chatziaggelou, GRNET

Deliverables

Status Nr. Title Lead Partner PM Lead Author
Published D3.1 User Community Support Process CNRS (14), France 3 Lead by: Y.Legre, Moderator: ?, Reviewer: ?
- D3.2 Annual Report on EGI's User Community Services EGI.EU (1) 11 Lead by: Steve Brewer, Moderator: ?, Reviewer: ?
Internal review D3.3 User Community Support Process CNRS (14), France 15 Lead by: R McLennan, Moderator: Sy Holsinger, Reviewer: ?
- D3.4 Annual Report on EGI's User Community Services EGI.EU (1) 23 Lead by: Steve Brewer, Moderator: ?, Reviewer: ?
- D3.5 User Community Support Process CNRS (14), France 27 Lead by: ?, Moderator: ?, Reviewer: ?
- D3.6 Annual Report on EGI's User Community Services EGI.EU (1) 35 Lead by: Steve Brewer, Moderator: ?, Reviewer: ?
- D3.7 User Community Support Process CNRS (14), France 39 Lead by: ?, Moderator: ?, Reviewer: ?
- D3.8 Annual Report on EGI's User Community Services EGI.EU (1) 47 Lead by: Steve Brewer, Moderator: ?, Reviewer: ?

Milestones

Status Nr. Title Lead Partner PM Lead Author
PMB Review MS301 User Support Contacts INFN (21), Italy 1 Lead by: Luciano Gaido, Moderator: Jamie Shiers, Reviewer: Vera Hansper
PMB Review MS302 Training Website STFC (34), UK 2 Lead by: David Fergusson, Moderator: Steven Newhouse, Reviewer: Roberto Barabara
PMB Review MS303 Ported Applications Website GRNET (16), Greece 2 Lead by: ?, Moderator: Jamie Shiers, Reviewer: Sergio Andreozzi
External Review MS304 User Support Metrics MTA KFKI (18), Hungary 3 Lead by: Robert Lovas, Moderator: Catherine Gater, Reviewer: Sergio Andreozzi,Damir Marinovic
- MS305 User Feedback and Recommendations EGI.EU (1) 6 Lead by: ?, Moderator: ?, Reviewer: ?
- MS306 User Support Contacts INFN (21), Italy 14 Lead by: ?, Moderator: ?, Reviewer: ?
- MS307 User Support Metrics MTA KFKI (18), Hungary 15 Lead by: ?, Moderator: ?, Reviewer: ?
- MS308 User Feedback and Recommendations EGI.EU (1) 18 Lead by: ?, Moderator: ?, Reviewer: ?
- MS309 User Support Contacts INFN (21), Italy 26 Lead by: ?, Moderator: ?, Reviewer: ?
- MS310 User Support Metrics MTA KFKI (18), Hungary 27 Lead by: ?, Moderator: ?, Reviewer: ?
- MS311 User Feedback and Recommendations EGI.EU (1) 30 Lead by: ?, Moderator: ?, Reviewer: ?
- MS312 User Support Contacts INFN (21), Italy 38 Lead by: ?, Moderator: ?, Reviewer: ?
- MS313 User Support Metrics MTA KFKI (18), Hungary 39 Lead by: ?, Moderator: ?, Reviewer: ?
- MS314 User Feedback and Recommendations EGI.EU (1) 42 Lead by: ?, Moderator: ?, Reviewer: ?

Deliverable and Milestone Edit & Review process

Quality Assurance process for deliverables and milestones

Time
before
submission
State in
AMB RT Queue
RT Ticket
Owner
Material
6 weeks ToC Activity
Manager
Document skeleton created and first version of the document with the table of contents enterted into the document.
4 weeks Draft Activity
Manager
A full draft is available in the repository that has been reviewed within the activity.
3 weeks Review Activity
Manager
A full draft is undergoing internal review within the activity.
2 weeks External
Review
Moderator A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles.
2 weeks AMB
Review
Project
Manager
Document starts being reviewed by the AMB.
1 week PMB
Review
Project
Director
Document circulated to the PMB for information.
Deadline With EC Project
Finance
Officer
A clean version of the document is in the document repository and made available to the EC.

Time tables

2010 year

2010
Time
Table
PM1
May
PM2
June
PM3
July
PM4
August
PM5
September
PM6
October
PM7
November
PM8
December
MS301 MS302
MS303
MS304
D3.1
MS305

2011 year

2011
Time
Table
PM9
January
PM10
February
PM11
March
PM12
April
PM13
May
PM14
June
PM15
July
PM16
August
PM17
September
PM18
November
PM19
December
D3.2 MS306 MS307
D3.3
MS308

2012 year

2012
Time
Table
PM20
January
PM21
February
PM22
March
PM23
April
PM24
May
PM25
June
PM26
July
PM27
August
PM28
September
PM29
November
PM30
December
D3.4 MS309 MS310
D3.5
MS311

2013 year

2013
Time
Table
PM31
January
PM32
February
PM33
March
PM34
April
PM35
May
PM36
June
PM37
July
PM38
August
PM39
September
PM40
November
PM41
December
D3.6 MS312 MS313
D3.7

2014 year

2014
Time
Table
PM42
January
PM43
February
PM44
March
PM45
April
PM46
May
PM47
June
MS314 D3.8

WP3 events and meetings

Fortnightly telcon meeting for NA3 task and subtask leaders

See agendas and minutes in Indico

F2F meeting for task leaders prior to EGI TF 2010

Morning of Monday 13 September 2010, agenda This meeting is for task leaders only!

F2F meeting for NA3 task leaders prior to EGI TF 2010

Afternoon of Monday 13 September 2010, agenda This meeting is for NA3 task leaders and NGIs with NA3 Global task.

EGI Technical Forum 2010

WP3 (NA3) Sessions

Tuesday, 14 September 2010 User Training - Getting started in EGI Convener: Gergely Sipos NA3/EGI.eu

Wednesday, 15 September 2010 Virtual Research Communities Convener: Stephen Brewer NA3/EGI.eu

Wednesday, 15 September 2010 EGI User Support Services Convener: Marios Chatziangelou NA3/GRNET

Friday, 17 September 2010 NGI User support Teams Convener: Gergely Sipos NA3/EGI.eu

WP3 Partners and effort (Person Months)

(Extracted from EGI-InSPIRE Consortium Agreement v0.992)

Participant
Nr.
Participant Short name /
Lead Beneficiary
WP3 (NA3): User Community Support Person Months
per Effort Type
Total Person
Months
TNA3.1

Activity
Management

TNA3.2

User & Community
Support Team

TNA3.3

NGI User
Support Teams

TNA3.4

Technical
Services

EGI NGI
1 EGI.EU 36 165 201 201
2 UPT 7 19 5 31 31
3 IIAP NAS RA 6 6 6
5 IPP-BAS 8 8 8
IPP-BAS 8 8 8
7 SWITCH 4 8 12 12
ETH Zurich 2 2 4 4
UZH 2 6 8 8
8 UCY 3 3 2 8 8
9 CESNET 4 12 12 28 28
10 KIT-G 6 53 7 66 66
KIT-G 6 36 42 42
DESY 2 7 9 9
JUELICH 3 3 3
FRAUNHOFER 12 12 12
12 CSIC 15 24 12 27 39
CSIC 15 12 3 15
UPVLC 24 24 24
13 CSC 8 16 24 24
14 CNRS 7 36 11 54 54
CNRS 4 23 27 27
CEA 5 6 11 11
HEALTHGRID 3 8 5 16 16
15 GRENA 6 6 6
16 GRNET 47 47 47
GRNET 34 34 34
IASA 13 13 13
18 MTA KFKI 28 4 32 32
MTA KFKI 5 4 9 9
BME 9 9 9
MTA SZTAKI 14 14 14
19 TCD 6 4 4 14 14
20 IUCC 2 9 2 13 13
21 INFN 12 28 40 40
INFN 12 28 40 40
22 VU 6 9 15 15
23 RENAM 5 4 9 9
26 NCF 6 3 9 9
FOM 3 1 4 4
SARA 3 2 5 5
27 SIGMA 4 14 9 27 27
SIGMA 4 9 13 13
UIO 7 7 7
URA 7 7 7
28 CYFRONET 22 13 35 35
CYFRONET 4 4 4
UWAR 10 7 17 17
ICBP 8 6 14 14
29 LIP 6 18 16 12 28 40
30 IPB 12 4 16 16
31 ARNES 4 11 4 19 19
32 UI SAV 4 17 17 38 38
33 TUBITAK
ULAKBIM
8 20 8 36 36
34 STFC 24 27 23 28 51
STFC 12 4 16 16
UEDIN 23 23 23
GLASGOW 4 4 4
IMPERIAL 4 4 4
UNIMAN 4 4 4
36 UCPH 20 20 20
38 VR-SNIC 9 9 9
KTH 9 9 9
40 E-ARENA 7 7 7
E-ARENA 7 7 7
42 ASGC 37 72 12 121 121
43 ASTI 32 180 8 220 220
44 ITB 4 6 10 10
46 KISTI 28 28 28
48 NUS 8 8 8 24 24
49 UPM 8 4 12 12
50 NECTEC 4 4 4
TOTALS 36 439 657 247 296 1083 1379

User Support Services and tools (section under development)

This section should list the support service and resources that EGI provides for users, as well as the list of the shared tools that EGI partners provide for the EGI community to facilitate the work of NGI user support teams. The list is not complete yet, its structure and content will be reviewed soon, based on D3.1.

Documents on User support

NA3 scrap room