EGI-InSPIRE:NGI International Task Review MS109

Table of Content for MS109

1. Introduction
2. Definitions
   1. User Services
      1. Human Services
         1. Requirements Gathering
         2. Application Database
         3. Training
         4. Consultancy
   2. Operations
      1. Human Services
         1. Requirements Gathering
         2. Operations Coordination
         3. Security
      2. Infrastructure Services
         1. Software Rollout
         2. Monitoring
         3. Accounting
         4. Configuration repository and Operations Portal
         5. Helpdesk
         6. Core Services
   3. Other
      1. Policy Development
      2. Dissemination
3. Analysis
4. Conclusions

NGI Assessment by Service

In the following sub-sections, fill the tables as follows:

1. Name: name of the service as defined in D2.7 (already filled)
2. Description: description of the service as defined in D2.7 (already filled)
3. Assessment: please anwer the following questions:
   1. did this service make progress since the start of the project (did it improve functionally and in its stability?
   2. is it used? if it is, are you planning to consolidate/expland it?
   3. is current funding adequate to the amount of effort needed?
   4. is this service sustainable? assess from the non-technical viewpoint, what was achieved during year 1 (evaluate funding level vs effort required, sustainability plans for service)
4. Score: assign a score to the service according to your overall level of satisfaction
5. How to Improve: identify which managerial problems should be addressed to improve the service during 2011 and the solutions you would like to propose

User Services

Human Services

NGI Assessment: User Services >> Human Services

#	Name	Description	Assessment	Score	How to Improve
2.1.1.1	Requirements Gathering
2.1.1.2	Application Database
2.1.1.3	Training
2.1.1.4	Consultancy

Operations Services

Human Services

NGI Assessment: Operations Services >> Human Services

#	Name	Description	Assessment	Score	How to Improve
2.2.1.1	Requirements Gathering
2.2.1.2	Operations Coordination
2.2.1.3	Security

Infrastructure Services

NGI Assessment: Operations Services >> Infrastructure Services

#	Name	Description	Assessment	Score	How to Improve
2.2.2.1	Software Rollout
2.2.2.2	Monitoring
2.2.2.3	Accounting
2.2.2.4	Configuration Repository and Operations Portal
2.2.2.5	Helpdesk
2.2.2.6	Core Services

Other

NGI Assessment: Other

#	Name	Description	Assessment	Score	How to Improve
2.3.1	Policy Development
2.3.2	Dissemination