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EGI-InSPIRE:NA3 Metrics Y2

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EGI Inspire Main page



This page lists EGI-InSPIRE NA3 metrics for project year two (May 2011 - April 2012)

All NA3 metrics are available here



Activity level metrics

The following metrics were collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :

Metric ID (scope) Metric Explanation Task Query example (where applicable) Q5: May-Jul 2011 (value on 1st of Aug 2011) Q6: Aug-Oct 2011 (value on 1st of Nov 2011) Q7: Nov-Jan 2011-2012 (value on 1st of Feb 2012) Q8: Feb-Apr 2012 (value on 1st of May 2012)
M.NA3.1 Number of GGUS tickets CREATED (grouped by submitting community – where available) Grouping as:
  • User tickets: Submitted outside of Operations Portal
  • Operational tickets: Submitted from Operations Portal
 TNA3.2/3 User tickets
Op. tickets 		user: 1971
operational: 795 		user: 1904
operational: 653 		user: 2138
operational: 730 		user: 2084
operational: 796
M.NA3.2 Average and Median Solution time to resolve tickets (in days) Average and median grouping methods:
  • Average: average of Support Unit averages
  • Median: average of Support Unit medians
 TNA3.3 Query example average: 22.1
median: 16.1 		average: 22.7
median: 16.3 		average: 35.8
median: 30.2 		average: 27.4
median: 21.3
M.NA3.3 Uptime of User Support websites:
  • Training (migration to EGI Nagios)
  • Application Database (EGI Nagios)
  • VO Support Services (migration to EGI Nagios)
 by UCST after all services are migrated to EGI Nagios TNA3.4 EGI nagios training: 99%
AppDB: 99%
VO Services:
  • 85%: LIP VO SAM instance
  • N.A: UPV VO SAM instance (lost during reinstallation)
  • 91%: VO Admin Dashboard (started on 15/05/2011)
 training: 99%
AppDB: 99%
VO Services: 		training: 99%
AppDB: 99%
VO Services:
  • 99%: LIP VO SAM instance
  • 93%: UPV VO SAM instance
  • 99%: VO Admin Dashboard
 training:99%
AppDB: 99%
VO Services:
  • 99%: LIP VO SAM instance
  • 99%: UPV VO SAM instance
  • 99%: VO Admin Dashboard
M.NA3.4 Visitors to User Support websites:


Number of "unique visitors" to EGI.eu webpages from Google Analytics (UCST). For VO services, unique visitors to the service itself is also provided. TNA3.4. Google analytics training: 263
AppDB: 173
VO Services:
  • 226
  • 108
 training: 312
AppDB: 212
VO Services:
  • 305
  • 93
 training: 197
AppDB: 154
VO Services:
  • 172
  • 54
 training: 232
AppDB: 129
VO Services:
  • 103
  • 51
M.NA3.5 Number of VO Support Services:
  • Evaluated
  • Supported
  • Offered as service
 Reported by VO Services team. Evaluation documents should be in the group's wiki page TNA3.4
  • Evaluated: 2 (VO Admin Dashboard, LFCBrowseSE)
  • Supported: 7 (GANGA, DIANE. MINIDASHBOARD, VO SAM, VBROWSER, VO Admin Dashboard, LFCBrowseSE)
  • Offered as service: 3 (2 VO SAM instance at LIP and UPV, 1 VO Admin Dashboard at LIP)
  • Evaluated: 2 (VO Admin Dashboard, LFCBrowseSE)
  • Supported: 7 (GANGA, DIANE. MINIDASHBOARD, VO SAM, VBROWSER, VO Admin Dashboard, LFCBrowseSE)
  • Offered as service: 4 (1 VO SAM instance at LIP and 2 at UPV; 1 VO Admin Dashboard at LIP)
  • Evaluated: 0
  • Supported: 7 (GANGA, DIANE. MINIDASHBOARD, VO SAM, VBROWSER, VO Admin Dashboard, LFCBrowseSE)
  • Offered as service: 4 (1 VO SAM instance at LIP and 2 at UPV; 1 VO Admin Dashboard at LIP)
  • Evaluated: 0
  • Supported: 7 (GANGA, DIANE. MINIDASHBOARD, VO SAM, VBROWSER, VO Admin Dashboard, LFCBrowseSE)
  • Offered as service: 4 (1 VO SAM instance at LIP and 2 at UPV; 1 VO Admin Dashboard at LIP)
M.NA3.6 Number of Applications in the AppDB:
  • Applications
  • Tools
  • Personal profiles
 Collected by UCST using the reporting page in AppDB TNA3.4/3
365
36
636 		368
36
643 		354
39
649 		366
54
669
M.NA3.7 Number of Training Days delivered through NGI Training events UCST collects by counting the event days in Training Marketplace TNA3.4/3 (Training days, not trainee days!)
Example 		38 65 27 19
M.NA3.8 Number of:
  • New/decommissioned VOs
  • Low/Medium/High Activity VOs
  • international VOs
 * OP needs to be improved so UCST can collect this TNA3.1 Number of new and decommissioned VOs include national VOs
VO metrics 		3/0
10/16/26
110 		2/6
8/28/27
112 		2/6
8/23/25
111 		10/0
20/20/25
117
M.NA3.9 Number of users (grouped by community and VO) OP needs to be improved so UCST can collect this any time TNA3.1 Users summary Total : 18,793 (Jul. 28)
  • HEP : 7224
  • Infrastructure : 3251
  • LS : 963
  • CC : 529
  • AA : 502
  • ES : 368
  • Computer Sci. and Math. : 30
  • Fusion : 86
  • Multidisciplinary : 2618
  • Others : 3222
 Total : 19,053 (Nov. 16)
  • HEP : 7584
  • Infrastructure : 2772
  • LS : 1071
  • CC : 210
  • AA : 586
  • ES : 325
  • Computer Sci. and Math. : 42
  • Fusion : 94
  • Multidisciplinary : 2959
  • Others : 3410
 Total : 21126 (Feb. 8)
  • HEP : 8130
  • Infrastructure : 2852
  • LS : 1093
  • CC : 609
  • AA : 615
  • ES : 314
  • Computer Sci. and Math. : 40
  • Fusion : 95
  • Multidisciplinary : 3323
  • Others : 4055
 Total : 20903 (May 1)
  • HEP : 8194
  • Infrastructure : 2596
  • LS : 1172
  • CC : 608
  • AA : 617
  • ES : 324
  • Computer Sci. and Math. : 48
  • Fusion : 96
  • Multidisciplinary : 3190
  • Others : 4058


The MS304 "User Support Metrics" milestone document provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).

Project level metric

The following activity (NA3) metrics are aligned against the project’s objectives.

Project
Objectives 		Objective
Summary 		Metric Provider Q5: May-Jul 2011 (captured on 1st of Aug 2011) Q6: Aug-Oct 2011 (captured on 1st of Nov 2011) Q7: Nov-Jan 2011-2012 (captured on 1st of Feb 2012) Q8: Feb-Apr 2012 (captured on 1st of May 2012)
PO3 Sustainable support for Heavy User Communities Number of users from HUC VOs (M.SA1.Size.7) Calculated from M.NA3.9 by UCST. Number includes HEP, LS, CC, AA, ES, Fusion Total : 9,672 (Jul. 28)
  • HEP : 7224
  • LS : 963
  • CC : 529
  • AA : 502
  • ES : 368
  • Fusion : 86
 Total : 9,870 (Nov. 16)
  • HEP : 7584
  • LS : 1071
  • CC : 210
  • AA : 586
  • ES : 325
  • Fusion : 94
 Total : 10856 (Feb. 8)
  • HEP : 8130
  • LS : 1093
  • CC : 609
  • AA : 615
  • ES : 314
  • Fusion : 95
 Total : 11011 (May 1)
  • HEP : 8194
  • LS : 1172
  • CC : 608
  • AA : 617
  • ES : 324
  • Fusion : 96
PO4 Addition of new User Communities Number of users from non-HUC VOs Calculated from M.NA3.9 by UCST Total : 5840 (Jul. 28)
  • Computer Sci. and Math. : 30
  • Multidisciplinary : 2618
  • Other : 3222
 Total : 6411 (Nov. 16)
  • Computer Sci. and Math. : 42
  • Multidisciplinary : 2959
  • Other : 3410
 Total : 7418 (Feb. 8)
  • Computer Sci. and Math. : 40
  • Multidisciplinary : 3323
  • Other : 4055
 Total : 7296 (May 1)
  • Computer Sci. and Math. : 48
  • Multidisciplinary : 3190
  • Other : 4058
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