Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "EGI-InSPIRE:NA3 Metrics Y2"

From EGIWiki
Jump to navigation Jump to search
Line 76: Line 76:
| Number of "unique visitors" from obtained by UCST from Google Analytics
| Number of "unique visitors" from obtained by UCST from Google Analytics
| TNA3.4  
| TNA3.4  
| <br>
| [http://www.google.com/analytics/ Google analytics]
| training: 425<br>AppDB: 534<br>VO Services:  
| training: 425<br>AppDB: 534<br>VO Services:  
* 267 (unique views: http://www.egi.eu/usersupport/services)  
* 267 (unique views: http://www.egi.eu/usersupport/services)  

Revision as of 15:49, 17 November 2011

This page lists EGI-InSPIRE NA3 metrics for project year two (May 2011 - April 2012)

All NA3 metrics are available here



Activity level metrics

The following metrics were collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :

Metric ID (scope) Metric Explanation Task Query example (where applicable) Q5: May-Jul 2011 (value on 1st of Aug 2011) Q6: Aug-Oct 2011 (value on 1st of Nov 2011) Q7: Nov-Jan 2011-2012 (value on 1st of Feb 2012) Q8: Feb-Apr 2012 (value on 1st of May 2012)
M.NA3.1 Number of GGUS tickets CREATED (grouped by submitting community – where available) Grouping as:
  • User tickets: Submitted outside of Operations Portal
  • Operational tickets: Submitted from Operations Portal
TNA3.2/3 User tickets
Op. tickets
user: 1971
operational: 795
user: 1904
operational: 653
MNA3.1_Q7 MNA3.1_Q8
M.NA3.2 Average and Median Solution time to resolve tickets (in days) Average and median grouping methods:
  • Average: average of Support Unit averages
  • Median: average of Support Unit medians
TNA3.3 Query example average: 22.1
median: 16.1
average: 22.7
median: 16.3
MNA3.2_Q7 MNA3.2_Q8
M.NA3.3 Uptime of User Support websites:
  • Training (migration to EGI Nagios)
  • Application Database (EGI Nagios)
  • VO Support Services (migration to EGI Nagios)
by UCST after all services are migrated to EGI Nagios TNA3.4 EGI nagios training: 99%
AppDB: 99%
VO Services:
  • 85%: LIP VO SAM instance
  • N.A: UPV VO SAM instance (lost during reinstallation)
  • 91%: VO Admin Dashboard (started on 15/05/2011)

training: XX%
AppDB: XX%
VO Services:

MNA3.3_Q7 MNA3.3_Q8
M.NA3.4 Visitors to User Support websites:
  • Training
  • Application Database
  • VO Support Services
Number of "unique visitors" from obtained by UCST from Google Analytics TNA3.4 Google analytics training: 425
AppDB: 534
VO Services:
training: XXX
AppDB: XXX
VO Services:
MNA3.4_Q7 MNA3.4_Q8
M.NA3.5 Number of VO Support Services:
  • Evaluated
  • Supported
  • Offered as service
Reported by VO Services team. Evaluation documents should be in the group's wiki page TNA3.4
  • Evaluated: 2 (VO Admin Dashboard, LFCBrowseSE)
  • Supported: 7 (GANGA, DIANE. MINIDASHBOARD, VO SAM, VBROWSER, VO Admin Dashboard, LFCBrowseSE)
  • Offered as service: 3 (2 VO SAM instance at LIP and UPV, 1 VO Admin Dashboard at LIP)
  • Evaluated: 2 (VO Admin Dashboard, LFCBrowseSE)
  • Supported: 7 (GANGA, DIANE. MINIDASHBOARD, VO SAM, VBROWSER, VO Admin Dashboard, LFCBrowseSE)
  • Offered as service: 4 (1 VO SAM instances at LIP and 2 at UPV; 1 VO Admin Dashboard at LIP)
MNA3.5_Q7 MNA3.5_Q8
M.NA3.6 Number of Applications in the AppDB:
  • Applications
  • Tools
  • Personal profiles
Collected by UCST using the reporting page in AppDB TNA3.4/3
365
36
636
368
36
643
MNA3.6_Q7 MNA3.6_Q8
M.NA3.7 Number of Training Days delivered through NGI Training events UCST collects by counting the event days in Training Marketplace TNA3.4/3 (Training days, not trainee days!)
Example
38 65 MNA3.7_Q7 MNA3.7_Q8
M.NA3.8 Number of:
  • New/decommissioned VOs
  • Low/Medium/High Activity VOs
  • international VOs
* OP needs to be improved so UCST can collect this TNA3.1 Number of new and decommissioned VOs include national VOs 3/0
10/16/26
110
...
8/28/27
...
MNA3.8_Q7 MNA3.8_Q8
M.NA3.9 Number of users (grouped by community and VO) OP needs to be improved so UCST can collect this any time TNA3.1 Total : 18,793 (Jul. 28)
  • HEP : 7224
  • Infrastructure : 3251
  • LS : 963
  • CC : 529
  • AA : 502
  • ES : 368
  • Computer Sci. and Math. : 30
  • Fusion : 86
  • Multidisciplinary : 2618
  • Others : 3222
Total : 19,053 (Nov. 16)
  • HEP : 7584
  • Infrastructure : 2772
  • LS : 1071
  • CC : 210
  • AA : 586
  • ES : 325
  • Computer Sci. and Math. : 42
  • Fusion : 94
  • Multidisciplinary : 2959
  • Others : 3410
MNA3.9_Q7 MNA3.9_Q8


The MS304 "User Support Metrics" milestone document provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).

Project level metric

The following activity (NA3) metrics are aligned against the project’s objectives.

Project
Objectives
Objective
Summary
Metric Provider Q5: May-Jul 2011 (captured on 1st of Aug 2011) Q6: Aug-Oct 2011 (captured on 1st of Nov 2011) Q7: Nov-Jan 2011-2012 (captured on 1st of Feb 2012) Q8: Feb-Apr 2012 (captured on 1st of May 2012)
PO3 Sustainable support for Heavy User Communities Number of users from HUC VOs (M.SA1.Size.7) Calculated from M.NA3.9 by UCST. Number includes HEP, LS, CC, AA, ES, Fusion Total : 9,672 (Jul. 28)
  • HEP : 7224
  • LS : 963
  • CC : 529
  • AA : 502
  • ES : 368
  • Fusion : 86
Total : 9,870 (Nov. 16)
  • HEP : 7584
  • LS : 1071
  • CC : 210
  • AA : 586
  • ES : 325
  • Fusion : 94
... ...
PO4 Addition of new User Communities Number of users from non-HUC VOs Calculated from M.NA3.9 by UCST Total : 5840 (Jul. 28)
  • Computer Sci. and Math. : 30
  • Multidisciplinary : 2618
  • Other : 3222
Total : 6411 (Nov. 16)
  • Computer Sci. and Math. : 42
  • Multidisciplinary : 2959
  • Other : 3410
... ...