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Difference between revisions of "EGI-InSPIRE:MS108 GGUS"
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|O_Task_number = # | |O_Task_number = # | ||
|O_Task_name = Helpdesk system | |O_Task_name = Helpdesk system | ||
|O_Task_assessment = | |O_Task_assessment = Over the course of the first year of the EGI-InSPIRE project the distributed helpdesk infrastructure has been gradually adapted to the workflows needed in the new EGI/NGI environment. The central integration platform GGUS has been operational form the beginning of the project. The national helpdesk systems at the NGIs have gradually been integrated, whenever an NGI was ready. the major areas | ||
|O_Task_score = 4 | |O_Task_score = 4 | ||
|O_Task_howtoimprove = write here | |O_Task_howtoimprove = write here | ||
Revision as of 15:37, 10 March 2011
Notes to contributors
Assessment: (Provide an assessment of the delivery of services over the past year from a managerial perspective; highlight positive areas and areas for improvement; do not include future plans; text should be roughly 1-2 paragraphs)
Score: (assign a numerical score from 1 to 5 with a succinct explanation of what needs to be improved to increase your score – remove numerical description references upon completion) 1 = An unacceptable level of service was delivered
2 = A level of service that was below expectations was delivered
3 = An acceptable service level has been delivered
4 = A level of service that exceeded expectations was delivered, but there is scope for even further improvement
5 = An excellent service has been delivered that should be considered as best practice
| # | Name | Assessment | Score | How to Improve |
|---|---|---|---|---|
| # | Helpdesk system | Over the course of the first year of the EGI-InSPIRE project the distributed helpdesk infrastructure has been gradually adapted to the workflows needed in the new EGI/NGI environment. The central integration platform GGUS has been operational form the beginning of the project. The national helpdesk systems at the NGIs have gradually been integrated, whenever an NGI was ready. the major areas | 4 | write here |