| Manuals
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The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
- Manuals
- Troubleshooting Guides
- How-TOs
- FAQs
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| Procedures and Policies
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EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
- Ticket management
- Operations Center Management
- Resource Centre Management
- Availability and monitoring
- Security Incident Handling
- Vulnerability Issue Handling
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| Training Guides
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A collection of Training Guides relevant to Operations.
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OLA/SLA
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A collection of Operations Level Agreements and Service Level Agreements concerning Operations
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| Other
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| Security Advisories
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