Difference between revisions of "Documentation"

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| Information about DTEAM and OPS VOs, standards relevant to operations
* Information about DTEAM and OPS VOs, standards relevant to operations
* [[EGI_Operations_Start_Guide| EGI Operations Start Guide]]
* [[EGI_Operations_Start_Guide| EGI Operations Start Guide]]
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Revision as of 12:58, 23 November 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security

Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators
Welcome to EGI Operational Documentation,


Manuals, Troubleshooting Guides, How-TOs, FAQs The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
Procedures EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
Training Guides A collection of HowTos and Training Guides relevant to Operations.
OLAs Resource Centre (RC) Operational Level Agreement (release notes)

Resource infrastructure Provider (RP) Operational Level Agreement (release notes)

Security Advisories