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[[Category:Operations Documentation|*]]
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| style="width:280px; text-align:center; white-space:nowrap; color:#000;" | <div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Welcome to EGI Operational Documentation,</div>
| style="width:280px; text-align:center; white-space:nowrap; color:#000;" | <div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Welcome to EGI Operational Documentation</div>
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= Documents =
= Documents =


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|- style="background-color: lightgray;"
|- style="background-color: lightgray;"
| '''[[Operations Manuals|Manuals, Troubleshooting Guides, How-TOs, FAQs]]'''  
| '''[[Operations Manuals|Manuals]]'''  
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
*Manuals
*Troubleshooting Guides
*How-TOs
*FAQs


|- style="background-color: darkgray;"
|- style="background-color: darkgray;"
| '''[[Operations Procedures|Procedures]]'''  
| '''[[Operations Procedures|Procedures and Policies]]'''  
| EGI [[Operations Procedures]] are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:  
| EGI [[Operations Procedures]] are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:  
*Ticket management  
*Ticket management  
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*Security Incident Handling  
*Security Incident Handling  
*Vulnerability Issue Handling
*Vulnerability Issue Handling
|- style="background: none repeat scroll 0% 0% lightgray;"
|- style="background: none repeat scroll 0% 0% lightgray;"
| '''[[Training_Guides|Training Guides]]'''  
| '''[[Training Guides|Training Guides]]'''  
| A collection of HowTos and Training Guides relevant to Operations.
| A collection of Training Guides relevant to Operations.
|- style="background-color: darkgray;"
|- style="background-color: darkgray;"
| '''OLAs'''
| [[Performance|'''<div id="OLA">OLA/SLA</div>''']]
| [https://documents.egi.eu/document/31 Resource Centre (RC) Operational Level Agreement] ([[Resource_Centre_OLA:_Release_Notes|release notes]])
| A collection of Operations Level Agreements and Service Level Agreements concerning Operations
[https://documents.egi.eu/document/463 Resource infrastructure Provider (RP) Operational Level Agreement] ([[Resource_infrastructure_Provider_OLA:_Release_Notes|release notes]])
|- style="background-color: lightgray;"
|- style="background-color: lightgray;"
| [[Other_Operations_Documentation|'''Other''']]  
| [[Other Operations Documentation|'''Other''']]  
|
|  
* Information about DTEAM and OPS VOs, standards relevant to operations
* Information about DTEAM and OPS VOs, standards relevant to operations  
* [[EGI_Operations_Start_Guide| EGI Operations Start Guide]]
* [https://docs.egi.eu/providers/getting-started/operations_start_guide/ EGI Operations Start Guide]
|- style="background-color: darkgray;"
|- style="background-color: darkgray;"
| '''Security Advisories'''
| '''Security Advisories'''  
|  
|  
* Grid middleware [[SVG:Advisories|advisories]] (SVG)
*Grid middleware [[SVG:Advisories|advisories]] (SVG)  
* Security [[EGI_CSIRT:Alerts|alerts/advisories]] (EGI CSIRT)
*Security [[EGI CSIRT:Alerts|alerts/advisories]] (EGI CSIRT)
 
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= Resources  =
= Resources  =
*[[Glossary|Glossary]]  
*[[Glossary|Glossary]]  
*EGI [https://documents.egi.eu/document/169 Policy Development Process]  
*EGI [https://documents.egi.eu/document/169 Policy Development Process]  
*EGI [https://documents.egi.eu/public/DocumentDatabase Document Server]
*EGI [https://documents.egi.eu/public/DocumentDatabase Document Server]
[[Category:Operations_Documentation|*]]

Latest revision as of 13:56, 22 September 2021

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators


Welcome to EGI Operational Documentation


Documents

Manuals The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
  • Manuals
  • Troubleshooting Guides
  • How-TOs
  • FAQs
Procedures and Policies EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
Training Guides A collection of Training Guides relevant to Operations.
OLA/SLA
A collection of Operations Level Agreements and Service Level Agreements concerning Operations
Other
Security Advisories

Resources