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Difference between revisions of "Documentation"

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===[[Operations Best Practices]]===
===[[Operations Best Practices]]===
===[[Operational Procedures]]===
*Ticket management
*Operations Center Management
*Availability and monitoring
===Securiy Procedures===
Refer to [[EGI_CSIRT:Incident_reporting|Incident Reporting Procedure]]


=== Standards ===
=== Standards ===

Revision as of 18:42, 4 February 2011

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Welcome to the EGI Operational Documentation pages, whose purpose is to guide EGI operations at different levels: site management, NGI operations management (regional Operator on Duty - ROD) and EGI operations (Central Opeartor on Duty - COD).

Coordinator: Vera Hansper (CSC). Contact information: operational-documentation (at) mailman.egi.eu


Operations Manuals

MAN1 How to publish Site Information

HEP SPEC06

NGIs and Sites operations manual : Operations related to NGIs and Sites, including Site Administrators

ROD operations manual : Operations related to NGI operations teams. Also referred to as Regional Operator on Duty.

COD Operations Manual : Operations related to the Central Operations oversight and how it impacts NGIs

Operations Best Practices

Operational Procedures

  • Ticket management
  • Operations Center Management
  • Availability and monitoring

Securiy Procedures

Refer to Incident Reporting Procedure

Standards