Difference between revisions of "Documentation"

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[[Category:Operations Documentation|*]]
 
 
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| A collection of Training Guides relevant to Operations.
 
| A collection of Training Guides relevant to Operations.
 
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| '''<div id="OLA">[[#OLA|OLA]]</div>'''  
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| [[Performance|'''<div id="OLA">OLA/SLA</div>''']]  
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| A collection of Operations Level Agreements and Service Level Agreements concerning Operations
*[https://documents.egi.eu/document/31 Resource Centre (RC) Operational Level Agreement] ([[Resource Centre OLA: Release Notes|release notes]])
 
*[https://documents.egi.eu/document/463 Resource infrastructure Provider (RP) Operational Level Agreement] ([[Resource infrastructure Provider OLA: Release Notes|release notes]])
 
*[https://documents.egi.eu/document/1093 EGI.eu Operational Level Agreement]
 
*[https://documents.egi.eu/document/2170 OLAs between EGI.eu and the service providers for the provisioning of the core services]
 
 
 
 
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| [[Other Operations Documentation|'''Other''']]  
 
| [[Other Operations Documentation|'''Other''']]  
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= Resources  =
 
= Resources  =
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*[[Glossary|Glossary]]  
 
*[[Glossary|Glossary]]  
 
*EGI [https://documents.egi.eu/document/169 Policy Development Process]  
 
*EGI [https://documents.egi.eu/document/169 Policy Development Process]  
 
*EGI [https://documents.egi.eu/public/DocumentDatabase Document Server]
 
*EGI [https://documents.egi.eu/public/DocumentDatabase Document Server]
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[[Category:Operations_Documentation|*]]

Revision as of 13:36, 22 August 2014

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators


Welcome to EGI Operational Documentation,


Documents

Manuals The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
  • Manuals
  • Troubleshooting Guides
  • How-TOs
  • FAQs
Procedures and Policies EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
Training Guides A collection of Training Guides relevant to Operations.
OLA/SLA
A collection of Operations Level Agreements and Service Level Agreements concerning Operations
Other
Security Advisories

Resources