Difference between revisions of "Documentation"

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(Documents)
(Documents)
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| A collection of Training Guides relevant to Operations.
 
| A collection of Training Guides relevant to Operations.
 
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|- style="background-color: darkgray;"
| <div id="OLA">[[#OLA|OLA]]</div> '''OLAs'''
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| '''<div id="OLA">[[#OLA|OLA]]</div>'''
 
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*[https://documents.egi.eu/document/31 Resource Centre (RC) Operational Level Agreement] ([[Resource_Centre_OLA:_Release_Notes|release notes]])
 
*[https://documents.egi.eu/document/31 Resource Centre (RC) Operational Level Agreement] ([[Resource_Centre_OLA:_Release_Notes|release notes]])

Revision as of 17:30, 10 January 2013

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators
Welcome to EGI Operational Documentation,


Documents

Manuals The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
  • Manuals
  • Troubleshooting Guides
  • How-TOs
  • FAQs
Procedures EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
Training Guides A collection of Training Guides relevant to Operations.
Other
Security Advisories

Resources