Difference between revisions of "Documentation"

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*[[Glossary|Glossary]]  
 
*[[Glossary|Glossary]]  
 
*EGI [https://documents.egi.eu/document/169 Policy Development Process]  
 
*EGI [https://documents.egi.eu/document/169 Policy Development Process]  
*EGI [https://documents.egi.eu/public/DocumentDatabase Document Database]
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*EGI [https://documents.egi.eu/public/DocumentDatabase Document Server]

Revision as of 16:47, 20 November 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators
Welcome to EGI Operational Documentation,


Documents

Manuals, Troubleshooting Guides, How-TOs, FAQs The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
Procedures EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
Training Guides A collection of HowTos and Training Guides relevant to Operations.
OLAs Resource Centre (RC) Operational Level Agreement (release notes)

Resource infrastructure Provider (RP) Operational Level Agreement (release notes)

Other Information about DTEAM and OPS VOs, standards relevant to operations
Security Advisories

Resources