Difference between revisions of "Documentation"

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= Resources =
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= Resources =
* [[Glossary|Glossary]]
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* [https://wiki.egi.eu/wiki/PDT:Procedure_Template Procedure template]
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*[[Glossary|Glossary]]  
* EGI [https://documents.egi.eu/document/169 Policy Development Process]
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*[PDT:Procedure_Template Procedure template]  
* EGI [https://documents.egi.eu/public/DocumentDatabase Document Database]
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*EGI [https://documents.egi.eu/document/169 Policy Development Process]  
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*EGI [https://documents.egi.eu/public/DocumentDatabase Document Database]

Revision as of 14:27, 15 November 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators
Welcome to EGI Operational Documentation,

Contact information

Send an e-mail to:

  • operational-documentation[at]mailman.egi.eu - All people working in the documentation tasks
  • operational-documentation-management[at]mailman.egi.eu - Documentation Task leader

Documents

Manuals, Troubleshooting Guides, How-TOs The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
Procedures EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
FAQs Frequently Asked Questions are question/answer documents providing information on specific technical areas. The FAQ provides a high-level overview of the issue and collection of links for futher investigation.
Training Guides A collection of HowTos and Training Guides relevant to Operations.
OLAs Resource Centre (RC) Operational Level Agreement (release notes)

Resource infrastructure Provider (RP) Operational Level Agreement (release notes)

Other Information about DTEAM and OPS VOs, standards relevant to operations
Security Advisories

Resources