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Difference between revisions of "Documentation"

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| '''[[Operations Manuals|Manuals, Troubleshooting Guides, How-TOs]]'''  
| '''[[Operations Manuals|Manuals, Troubleshooting Guides, How-TOs]]'''  
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
'''Contact''': operational-documentation-manuals[at]mailman.egi.eu


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| The EGI [[Operations Best Practices]] are technical documents providing reference information on how technical operational tasks can be addressed. A best practice can be optionally adopted by a partner if deemed suitable, the guidelines provided are '''optional'''. Nevertheless a best practice is periodically reviewed, and if relevant to grid middleware deployment it is preliminary approved by the relevant Technology Provider.  
| The EGI [[Operations Best Practices]] are technical documents providing reference information on how technical operational tasks can be addressed. A best practice can be optionally adopted by a partner if deemed suitable, the guidelines provided are '''optional'''. Nevertheless a best practice is periodically reviewed, and if relevant to grid middleware deployment it is preliminary approved by the relevant Technology Provider.  
A Best Practice is contributed on a voluntary basis by EGI partners to share knowledge and experience.  
A Best Practice is contributed on a voluntary basis by EGI partners to share knowledge and experience.  
'''Contact''': operational -documentation-best-practices[at]mailman.egi.eu


|- style="background-color: darkgray;"
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| '''[[Operations FAQ|FAQs]]'''  
| '''[[Operations FAQ|FAQs]]'''  
| [[Operational FAQ|Frequently Asked Questions]] are question/answer documents providing information on specific technical areas. The FAQ provides a high-level overview of the issue and collection of links for futher investigation .  
| [[Operational FAQ|Frequently Asked Questions]] are question/answer documents providing information on specific technical areas. The FAQ provides a high-level overview of the issue and collection of links for futher investigation.  
'''Contact''': operational-documentation (at) mailman.egi.eu
 
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|- style="background: none repeat scroll 0% 0% darkgray;"
| '''[[TrainingGuides|Training Guides]]'''  
| '''[[TrainingGuides|Training Guides]]'''  

Revision as of 10:42, 11 November 2011

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators



Welcome to the EGI Operational Documentation pages, whose purpose is to guide EGI operations at different levels: site management, NGI operations management (regional Operator on Duty - ROD) and EGI operations (Central Opeartor on Duty - COD).

Documents

Manuals, Troubleshooting Guides, How-TOs The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
Best Practices The EGI Operations Best Practices are technical documents providing reference information on how technical operational tasks can be addressed. A best practice can be optionally adopted by a partner if deemed suitable, the guidelines provided are optional. Nevertheless a best practice is periodically reviewed, and if relevant to grid middleware deployment it is preliminary approved by the relevant Technology Provider.

A Best Practice is contributed on a voluntary basis by EGI partners to share knowledge and experience.

Procedures EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
FAQs Frequently Asked Questions are question/answer documents providing information on specific technical areas. The FAQ provides a high-level overview of the issue and collection of links for futher investigation.
Training Guides A collection of HowTos and Training Guides relevant to Operations.
Other Information about DTEAM and OPS VOs

Internal area

Resources

Contacts

Coordinator: Ulf Tigerstedt (CSC)
Contact information: operational-documentation (at) mailman.egi.eu