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Difference between revisions of "Documentation"

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Welcome to the EGI Operational Documentation pages, whose purpose is to guide EGI operations at different levels: site management, NGI operations management (regional Operator on Duty - ROD) and EGI operations (Central Opeartor on Duty - COD).
Welcome to the EGI Operational Documentation pages, whose purpose is to guide EGI operations at different levels: site management, NGI operations management (regional Operator on Duty - ROD) and EGI operations (Central Opeartor on Duty - COD).


== Documents==
== Documents ==
 
{|
{|
|- style="background-color:darkgray;"
|- style="background-color: darkgray;"
|'''[[Operations Manuals|Manuals]]'''
| '''[[Operations Manuals|Manuals]]'''  
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
'''Contact''': operational-documentation-manuals[at]mailman.egi.eu
|- style="background: none repeat scroll 0% 0% lightgray;"
| '''[[Operations Best Practices|Best Practices]]'''
| The EGI [[Operations Best Practices]] are technical documents providing reference information on how technical operational tasks can be addressed. A best practice can be optionally adopted by a partner if deemed suitable, the guidelines provided are '''optional'''. Nevertheless a best practice is periodically reviewed, and if relevant to grid middleware deployment it is preliminary approved by the relevant Technology Provider.
A Best Practice is contributed on a voluntary basis by EGI partners to share knowledge and experience.


'''Contact''': operational-documentation-manuals[at]mailman.egi.eu  
'''Contact''': operational -documentation-best-practices[at]mailman.egi.eu  
|- style="background:lightgray;"
|'''[[Operations Best Practices|Best Practices]]'''
|The EGI [[Operations Best Practices]] are technical documents providing reference information on how technical operational tasks can be addressed. A best practice can be optionally adopted by a partner if deemed suitable, the guidelines provided are '''optional'''. Nevertheless a best practice is periodically reviewed, and if relevant to grid middleware deployment it is preliminary approved by the relevant Technology Provider.
A Best Practice is contributed on a voluntary basis by EGI partners to share knowledge and experience.


'''Contact''': operational -documentation-best-practices[at]mailman.egi.eu
|- style="background-color: darkgray;"
|-style="background-color:darkgray;"
| '''[[Operational Procedures|Procedures]]'''  
|'''[[Operational Procedures|Procedures]]'''
| EGI [[Operational Procedures]] are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:  
|EGI [[Operational Procedures]] are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
*Ticket management  
*Ticket management
*Operations Center Management  
*Operations Center Management
*Resource Centre Management  
*Resource Centre Management
*Availability and monitoring  
*Availability and monitoring
*Security Incident Handling  
* Security Incident Handling
*Vulnerability Issue Handling
* Vulnerability Issue Handling  
|-style="background-color:lightgray;"
|'''[[Operational_FAQ |FAQs]]'''
|[[Operational_FAQ |Frequently Asked Questions]] are question/answer documents providing information on specific technical areas. The FAQ provides a high-level overview of the issue and collection of links for futher investigation .


|- style="background-color: lightgray;"
| '''[[Operational FAQ|FAQs]]'''
| [[Operational FAQ|Frequently Asked Questions]] are question/answer documents providing information on specific technical areas. The FAQ provides a high-level overview of the issue and collection of links for futher investigation .
'''Contact''': operational-documentation (at) mailman.egi.eu  
'''Contact''': operational-documentation (at) mailman.egi.eu  
|-style="background:darkgray;"
 
| '''[[TrainingGuides|Training Guides]]'''
|- style="background: none repeat scroll 0% 0% darkgray;"
| '''[[TrainingGuides|Training Guides]]'''  
| A collection of HowTos and Training Guides relevant to Operations.
| A collection of HowTos and Training Guides relevant to Operations.
|-style="background-color:lightgray;"
|- style="background-color: lightgray;"
|'''Other'''
| [[Other_Operational_Documentation|'''Other''']]
| [https://wiki.egi.eu/wiki/Dteam_vo DTEAM VO]
| [[Dteam_vo |DTEAM VO]]
 
|}
|}



Revision as of 14:09, 27 September 2011

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators



Welcome to the EGI Operational Documentation pages, whose purpose is to guide EGI operations at different levels: site management, NGI operations management (regional Operator on Duty - ROD) and EGI operations (Central Opeartor on Duty - COD).

Documents

Manuals The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).

Contact: operational-documentation-manuals[at]mailman.egi.eu

Best Practices The EGI Operations Best Practices are technical documents providing reference information on how technical operational tasks can be addressed. A best practice can be optionally adopted by a partner if deemed suitable, the guidelines provided are optional. Nevertheless a best practice is periodically reviewed, and if relevant to grid middleware deployment it is preliminary approved by the relevant Technology Provider.

A Best Practice is contributed on a voluntary basis by EGI partners to share knowledge and experience.

Contact: operational -documentation-best-practices[at]mailman.egi.eu

Procedures EGI Operational Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
FAQs Frequently Asked Questions are question/answer documents providing information on specific technical areas. The FAQ provides a high-level overview of the issue and collection of links for futher investigation .

Contact: operational-documentation (at) mailman.egi.eu

Training Guides A collection of HowTos and Training Guides relevant to Operations.
Other DTEAM VO

Internal area

Resources

Contact Information

Coordinator: Ulf Tigerstedt (CSC)
Contact information: operational-documentation (at) mailman.egi.eu