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Welcome to the EGI Operational Documentation pages, whose purpose is to guide EGI operations at different levels: site management, NGI operations management (regional Operator on Duty - ROD) and EGI operations (Central Opeartor on Duty - COD).


'''Coordinator''': Vera Hansper (CSC). '''Contact information''': operational-documentation (at) mailman.egi.eu
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| style="width:280px; text-align:center; white-space:nowrap; color:#000;" | <div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Welcome to EGI Operational Documentation</div>
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===[[Operations Manuals]]===
<br>
[[MAN1 How to publish Site Information]]


[[HEP SPEC06]]
|}


[[Operations:NGISandSitesOPSmanual|NGIs and Sites operations manual]] : Operations related to NGIs and Sites, including Site Administrators
= Documents  =


[[Operations:RODOPSmanual|ROD operations manual]] : Operations related to NGI operations teams. Also referred to as Regional Operator on Duty.
{|
|- style="background-color: lightgray;"
| '''[[Operations Manuals|Manuals]]'''
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
*Manuals
*Troubleshooting Guides
*How-TOs
*FAQs


[[Operations:CODOPSmanual|COD Operations Manual]] : Operations related to the Central Operations oversight and how it impacts NGIs
|- style="background-color: darkgray;"
| '''[[Operations Procedures|Procedures and Policies]]'''
| EGI [[Operations Procedures]] are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
*Ticket management
*Operations Center Management
*Resource Centre Management
*Availability and monitoring
*Security Incident Handling
*Vulnerability Issue Handling


[[Category:Operations Documentation]]
|- style="background: none repeat scroll 0% 0% lightgray;"
| '''[[Training Guides|Training Guides]]'''
| A collection of Training Guides relevant to Operations.
|- style="background-color: darkgray;"
| [[Performance|'''<div id="OLA">OLA/SLA</div>''']]
| A collection of Operations Level Agreements and Service Level Agreements concerning Operations
|- style="background-color: lightgray;"
| [[Other Operations Documentation|'''Other''']]
|
* Information about DTEAM and OPS VOs, standards relevant to operations
* [https://docs.egi.eu/providers/getting-started/operations_start_guide/ EGI Operations Start Guide]
|- style="background-color: darkgray;"
| '''Security Advisories'''
|
*Grid middleware [[SVG:Advisories|advisories]] (SVG)
*Security [[EGI CSIRT:Alerts|alerts/advisories]] (EGI CSIRT)


===[[Operations Best Practices]]===
|}


===[[Operational Procedures]]===
= Resources  =
*Ticket management
*Operations Center Management
*Availability and monitoring
===Securiy Procedures===
Refer to [[EGI_CSIRT:Incident_reporting|Incident Reporting Procedure]]


===[[Notice Boards]]===
*[[Glossary|Glossary]]  
*EGI [https://documents.egi.eu/document/169 Policy Development Process]
*EGI [https://documents.egi.eu/public/DocumentDatabase Document Server]


=== Standards ===
[[Category:Operations_Documentation|*]]
* GLUE Schema Specification [http://forge.gridforum.org/sf/docman/do/downloadDocument/projects.glue-wg/docman.root.background.specifications/doc14185 version 1.3], 2007
* GLUE Specification [http://www.ogf.org/documents/GFD.147.pdf version 2.0], 2009 | [http://glue20.web.cern.ch/glue20/ HTML rendering]
* [https://twiki.cern.ch/twiki/pub/LCG/WLCGCommonComputingReadinessChallenges/WLCG_GlueSchemaUsage-1.8.pdf Usage of Glue Schema v1.3 for WLCG Installed Capacity information]

Latest revision as of 13:56, 22 September 2021

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators


Welcome to EGI Operational Documentation


Documents

Manuals The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
  • Manuals
  • Troubleshooting Guides
  • How-TOs
  • FAQs
Procedures and Policies EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
Training Guides A collection of Training Guides relevant to Operations.
OLA/SLA
A collection of Operations Level Agreements and Service Level Agreements concerning Operations
Other
Security Advisories

Resources