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{| width="100%" style="background: none repeat scroll 0% 0% rgb(249, 249, 249); margin: 1.2em 0px 6px; border: 1px solid rgb(221, 221, 221);"
Welcome to the EGI Operational Documentation pages, whose purpose is to guide EGI operations at different levels: site management, NGI operations management (regional Operator on Duty - ROD) and EGI operations (Central Opeartor on Duty - COD).
|-
== Documents==
| style="width:61%; color:#000;" |
{|
{| style="width:280px; border:none; background:none;"
|'''Coordinator''':
| Vera Hansper (CSC)
|-
|-
|'''Contact information''':  
| style="width:280px; text-align:center; white-space:nowrap; color:#000;" | <div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Welcome to EGI Operational Documentation</div>
|operational-documentation (at) mailman.egi.eu
|}
|}
----
 
<br>
 
|}
 
= Documents  =
 
{|
{|
|- style="background-color:darkgray;"
|- style="background-color: lightgray;"
|'''[[Operations Manuals|Manuals]]'''
| '''[[Operations Manuals|Manuals]]'''  
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
*Manuals
*Troubleshooting Guides
*How-TOs
*FAQs


'''Contact''': operational-documentation-manuals[at]mailman.egi.eu
|- style="background-color: darkgray;"
|- style="background:lightgray;"
| '''[[Operations Procedures|Procedures and Policies]]'''  
|'''[[Operations Best Practices|Best Practices]]'''
| EGI [[Operations Procedures]] are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
|The EGI [[Operations Best Practices]] are technical documents providing reference information on how technical operational tasks can be addressed. A best practice can be optionally adopted by a partner if deemed suitable, the guidelines provided are '''optional'''. Nevertheless a best practice is periodically reviewed, and if relevant to grid middleware deployment it is preliminary approved by the relevant Technology Provider.
*Ticket management
A Best Practice is contributed on a voluntary basis by EGI partners to share knowledge and experience.
*Operations Center Management
*Resource Centre Management
*Availability and monitoring
*Security Incident Handling
*Vulnerability Issue Handling


'''Contact''': operational -documentation-best-practices[at]mailman.egi.eu
|- style="background: none repeat scroll 0% 0% lightgray;"
|-style="background-color:darkgray;"
| '''[[Training Guides|Training Guides]]'''  
|'''[[Operational Procedures|Procedures]]'''
| A collection of Training Guides relevant to Operations.
|EGI [[Operational Procedures]] are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
|- style="background-color: darkgray;"
*Ticket management
| [[Performance|'''<div id="OLA">OLA/SLA</div>''']]
*Operations Center Management
| A collection of Operations Level Agreements and Service Level Agreements concerning Operations
*Resource Centre Management
|- style="background-color: lightgray;"
*Availability and monitoring
| [[Other Operations Documentation|'''Other''']]
* Security Incident Handling
|
* Vulnerability Issue Handling
* Information about DTEAM and OPS VOs, standards relevant to operations
|-style="background-color:lightgray;"
* [https://docs.egi.eu/providers/getting-started/operations_start_guide/ EGI Operations Start Guide]
|'''[[Operational_FAQ |FAQs]]'''
|- style="background-color: darkgray;"
|[[Operational_FAQ |Frequently Asked Questions]] are question/answer documents providing information on specific technical areas. The FAQ provides a high-level overview of the issue and collection of links for futher investigation .
| '''Security Advisories'''
|
*Grid middleware [[SVG:Advisories|advisories]] (SVG)
*Security [[EGI CSIRT:Alerts|alerts/advisories]] (EGI CSIRT)


'''Contact''': operational-documentation (at) mailman.egi.eu
|-style="background:darkgray;"
| '''[[TrainingGuides|Training Guides]]'''
| A collection of HowTos and Training Guides relevant to Operations.
|}
|}


== Internal area ==
= Resources  =
* '''Drafts''': [[Operations_Drafts|Operations documentation draft area]]
 
* [[Documentation Contacts]] and contributors
*[[Glossary|Glossary]]  
*EGI [https://documents.egi.eu/document/169 Policy Development Process]
*EGI [https://documents.egi.eu/public/DocumentDatabase Document Server]


== Resources ==
[[Category:Operations_Documentation|*]]
* [https://wiki.egi.eu/wiki/PDT:Procedure_Template Procedure template]
* EGI [https://documents.egi.eu/document/169 Policy Development Process]

Latest revision as of 13:56, 22 September 2021

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators


Welcome to EGI Operational Documentation


Documents

Manuals The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
  • Manuals
  • Troubleshooting Guides
  • How-TOs
  • FAQs
Procedures and Policies EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
Training Guides A collection of Training Guides relevant to Operations.
OLA/SLA
A collection of Operations Level Agreements and Service Level Agreements concerning Operations
Other
Security Advisories

Resources