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Welcome to the EGI Operational Documentation pages, whose purpose is to guide EGI operations at different levels: site management, NGI operations management (regional Operator on Duty - ROD) and EGI operations (Central Opeartor on Duty - COD).


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|'''Coordinator''':
|-
| Vera Hansper (CSC)
| style="width:61%; color:#000;" |
{| style="width:280px; border:none; background:none;"
|-
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|'''Contact information''':  
| style="width:280px; text-align:center; white-space:nowrap; color:#000;" | <div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Welcome to EGI Operational Documentation</div>
|operational-documentation (at) mailman.egi.eu
|}
 
<br>
 
|}
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----
 
= Documents  =
 
{|
{|
|'''Manuals'''
|- style="background-color: lightgray;"
| '''[[Operations Manuals|Manuals]]'''  
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).  
|-
*Manuals
|'''Best Practices'''
*Troubleshooting Guides
|The EGI [[Operations Best Practices]] are technical documents providing reference information on how technical operational tasks can be addressed. A best practice can be optionally adopted by a partner if deemed suitable, the guidelines provided are '''optional'''. Nevertheless a best practice is periodically reviewed, and if relevant to grid middleware deployment it is preliminary approved by the relevant Technology Provider.
*How-TOs
A Best Practice is contributed on a voluntary basis by EGI partners to share knowledge and experience.
*FAQs
|-
 
|'''Procedures'''
|- style="background-color: darkgray;"
|EGI [[Operational Procedures]] are prescriptive documents that describe step-by-step processes involving several partners. The purpose of a procedure is define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
| '''[[Operations Procedures|Procedures and Policies]]'''  
*Ticket management
| EGI [[Operations Procedures]] are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:  
*Operations Center Management
*Ticket management  
*Availability and monitoring
*Operations Center Management
|-
*Resource Centre Management  
|'''Securiy Procedures'''
*Availability and monitoring  
|[https://wiki.egi.eu/wiki/EGI_CSIRT:Policies#EGI_Operational_Security_Procedures Security procedures] are prescriptive documents that define processes specific to operational security in the areas of:
*Security Incident Handling
* Security Incident Handling
*Vulnerability Issue Handling
* Vulnerability Issue Handling
 
|-
|- style="background: none repeat scroll 0% 0% lightgray;"
|'''FAQs'''
| '''[[Training Guides|Training Guides]]'''  
|[https://wiki.egi.eu/wiki/Operational_FAQ Frequently Asked Questions] are question/answer documents providing information on specific technical areas. The FAQ provides a high-level overview of the issue and collection of links for futher investigation
| A collection of Training Guides relevant to Operations.
|- style="background-color: darkgray;"
| [[Performance|'''<div id="OLA">OLA/SLA</div>''']]  
| A collection of Operations Level Agreements and Service Level Agreements concerning Operations
|- style="background-color: lightgray;"
| [[Other Operations Documentation|'''Other''']]
|  
* Information about DTEAM and OPS VOs, standards relevant to operations
* [https://docs.egi.eu/providers/getting-started/operations_start_guide/ EGI Operations Start Guide]
|- style="background-color: darkgray;"
| '''Security Advisories'''
|
*Grid middleware [[SVG:Advisories|advisories]] (SVG)
*Security [[EGI CSIRT:Alerts|alerts/advisories]] (EGI CSIRT)
 
|}
|}


===[[Operational FAQ]]===
= Resources  =
 
===[[Documentation Contacts]]===
* Notice Board
* Documentation Team


== Internal area ==
*[[Glossary|Glossary]]
* '''Procedures ready for approval''': no procedures at the moment are waiting for OMB approval.
*EGI [https://documents.egi.eu/document/169 Policy Development Process]
* '''Drafts''': [[Operations:Authors|Operations documentation authors area]]
*EGI [https://documents.egi.eu/public/DocumentDatabase Document Server]


== Resources ==
[[Category:Operations_Documentation|*]]
* [https://wiki.egi.eu/wiki/PDT:Procedure_Template Procedure template]

Latest revision as of 13:56, 22 September 2021

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators


Welcome to EGI Operational Documentation


Documents

Manuals The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
  • Manuals
  • Troubleshooting Guides
  • How-TOs
  • FAQs
Procedures and Policies EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
  • Ticket management
  • Operations Center Management
  • Resource Centre Management
  • Availability and monitoring
  • Security Incident Handling
  • Vulnerability Issue Handling
Training Guides A collection of Training Guides relevant to Operations.
OLA/SLA
A collection of Operations Level Agreements and Service Level Agreements concerning Operations
Other
Security Advisories

Resources