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Difference between revisions of "CRM Use Case Record Document"

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The insertion of a new Document should contain the following fields:  
The insertion of a new Document should contain the following fields:  
# In the ''Basic Information'' section:
* <span style="color:red">'''Title</span>, a Unique Document name.
** <span style="color:red">'''Title</span>, a Unique Document name, Assigned To and Folder Name. In order to create new folder users should ask EGI Helpdesk[[CRM_FAQ]].  
* <span style="color:red">'''Document No'''</span>, a autogenerated Document ID (do not change the default values)
# In the Description: If additional comments needed please use it.  
* <span style="color:red">'''Assigned to'''</span>, which can be either an individual user or a group (e.g. specific NGI).
# File Information: Download Type (Internal will prompt for a file in local PC, external accessible outside CRM need to put url), Active, File Name and Version
* <span style="color:red">'''Folder Name'''</span>, default.
* <span style="color:red">'''Description'''</span>, some metadata description of the document.
* <span style="color:red">'''Download Type''</span>
** (Internal will prompt for a file in local PC, external accessible outside CRM need to put url), Active, File Name and Version


= How to associate a document to an account or contact=
= How to associate a document to an account or contact=

Revision as of 19:24, 3 April 2012

How to create a new document

If you want to Insert a new document into EGI CRM, you should proceed the following way:

  1. Log-in in EGI CRM
  2. From the top navigation blue menu, select Tools and then Documents
  3. From the shortcut toolbar, select the green plus sign. This will redirect you to the Document creation web form.


How to insert a new document into CRM



How to fill the web form for a document

The insertion of a new Document should contain the following fields:

  • Title, a Unique Document name.
  • Document No, a autogenerated Document ID (do not change the default values)
  • Assigned to, which can be either an individual user or a group (e.g. specific NGI).
  • Folder Name, default.
  • Description, some metadata description of the document.
  • 'Download Type
    • (Internal will prompt for a file in local PC, external accessible outside CRM need to put url), Active, File Name and Version

How to associate a document to an account or contact

It is possible to associate a document to more than one account/contact. Documents with files size higher than 2MB cannot be imported.