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Term Definition
AUP A set of terms and conditions applicable to the Users of an IT Infrastructure.
An entry in an accounting database identifying the quantitative usage of Resources by Users.
A predefined collection of software products that are deployed together so that it appears as a single undividable service or application that implements one or more IT Capabilities.
Describes the rationale of how an organisation creates, delivers, and captures value. The process of business model construction is part of business strategy. The term business model is used for a broad range of informal and formal descriptions to represent core aspects of a business, including purpose, offerings, strategies, infrastructure, organizational structures, trading practices, and operational processes and policies.
The ability of an IT Service to carry out an activity.



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