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Difference between revisions of "2019-bidding/order-management-human-support"

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'''Go back to the [[EGI_Core_Activities_Bidding#PHASE_II_May_2016-December_2017|EGI Core Activities Bidding page]].'''
 
= Service name: Order Management human support =
 
== Introduction ==
 
To facilitate the allocation of resources to fulfill the needs of a specific group of researchers (the Customers)
and allow them to better plan their research activities, EGI has established a SLA framework.
 
The purpose of this framework is to create a reliable, trust-based communication channel between the Customer and
the Providers to agree on the services, their levels and types of support.
 
From a technical perspective, the SLAs proposed by EGI are NOT legal contracts, but an agreement on intentions to collaborate and support the Customer’s research activity.
 
More details available in the wiki: https://wiki.egi.eu/wiki/EGI_VO_SLA_guide
 
== Technical description ==
 
== Coordination ==
 
== Service targets ==
 
== Effort (EGI-related activities) ==
 
== Effort (EOSC-related activities) ==

Latest revision as of 17:59, 20 November 2019

Alert.png This article is Deprecated and should no longer be used, but is still available for reasons of reference.


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