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Difference between revisions of "2019-bidding/marketplace"
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{{Template:Op menubar}}{{Core_services_menubar}} {{TOC_right}} | {{Template:Op menubar}}{{Core_services_menubar}} {{TOC_right}} '''Go back to the [[EGI Core Activities Bidding#Phase_IV_January_2021_-_June_2023|EGI Core Activities Bidding page]].''' | ||
'''Go back to the [[EGI Core Activities Bidding#Phase_IV_January_2021_-_June_2023|EGI Core Activities Bidding page]].''' | |||
= Service name: Marketplace Services = | = Service name: Marketplace Services = | ||
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== Introduction == | == Introduction == | ||
The Marketplace Services will run the EGI systems and underpinning human processes necessary to enable discovery, selection and access to services of the EGI external catalogue (https://www.egi.eu/services/). This will comprise handling of service requests including pay-for-use services, authentication and authorization processes of long-tail of science, users brokering, compute/storage resource matchmaking and SLA/OLA negotiations. | |||
== Technical description == | == Technical description == | ||
The Marketplace provides functionality necessary for bringing together offering and demand for making research. These functions include basic services for registering business entities, publishing and retrieving offerings and demands, search and discover offerings according to specific research communities requirements, submitting and managing service orders as well as lateral functions like review, rating and recommendation. | |||
* | The service provide access and ordering capabilities for the following scopes: | ||
*Services of the EGI external service catalogue (EGI Marketplace). The definition of the services in scope is defined by the EGI Service Portfolio Management process and governed by the EGI Service and Solution Board. | |||
*Services of the EOSC-portal external service catalogue (EOSC Portal Marketplace). The definition of the services in scope is defined by the EOSC-hub project service portfolio management process. These services are publicized and offered through the EOSC Portal. | |||
* | *The EOSC Portal Marketplace is complemented by the EOSC Portal website, which provides information content about the EOSC initiative. | ||
* | |||
The Marketplace Services include various sub-components that have to be deployed in a high-availability configuration. Authentication modules have to be integrated with EGI Check-in service. | |||
=== Coordination === | |||
* | The activity will coordinate with: | ||
*In the EOSC Portal context: the operators of other components of the EOSC Portal, e.g. partners of the e-InfraCentral project and follow-on projects, for coordinated joint support to users and service providers. | |||
* EGI | *In the EGI context: the managers of relevant EGI Service Management System Processes like Service Portfolio Management, SLA Management, Service Report Management, Customer Relationship Management, and Supplier, Federation Member Relationship Management. | ||
* | *Service providers and technology providers for the integration of services into the Marketplace. | ||
== Operations == | === Operations === | ||
*Daily running and maintenance of the Marketplace | |||
*Provisioning of a high availability configuration | |||
*Standard backup policy for all relevant data | |||
*Monitoring of both hardware and software services including performance and capacity | |||
=== Maintenance === | |||
*Bux fixing, proactive maintenance, and deployment of software updates. | |||
*Requirements gathering | |||
*Documentation | |||
=== Support === | |||
Support is provided the end users and to the service providers via EGI Service Desk Support Unit: Marketplace (http://helpdesk.egi.eu/). | |||
'''Support hours:''' eight hours a day, Monday to Friday – excluding public holidays of all organizations involved in the provisioning of the services. | |||
The activity will also maintain the policies and documentation needed for the Marketplace. | The activity will also maintain the policies and documentation needed for the Marketplace. | ||
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== Service level targets == | == Service level targets == | ||
Response to incident records in GGUS within support hours: | Response to incident records in GGUS within support hours: Advanced (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Advanced_service) | ||
Response to service requests in GGUS within support hours: Advanced (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Advanced_service) | |||
Availability of the technical services: Availability | Availability of the technical services: Availability 95%, Reliability 95% | ||
== Effort == | == Effort == | ||
Bids planning a total effort of ... Person Months/year would allow these services and activities to be addressed appropriately. | Bids planning a total effort of ... Person Months/year would allow these services and activities to be addressed appropriately. | ||
Revision as of 13:43, 5 November 2019
DRAFT
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
| EGI Core services menu: | Services PHASE I • | Services PHASE II • | Services PHASE III • | Bids • | Payments • | Travel procedure • | Performance |
Go back to the EGI Core Activities Bidding page.
Service name: Marketplace Services
Introduction
The Marketplace Services will run the EGI systems and underpinning human processes necessary to enable discovery, selection and access to services of the EGI external catalogue (https://www.egi.eu/services/). This will comprise handling of service requests including pay-for-use services, authentication and authorization processes of long-tail of science, users brokering, compute/storage resource matchmaking and SLA/OLA negotiations.
Technical description
The Marketplace provides functionality necessary for bringing together offering and demand for making research. These functions include basic services for registering business entities, publishing and retrieving offerings and demands, search and discover offerings according to specific research communities requirements, submitting and managing service orders as well as lateral functions like review, rating and recommendation.
The service provide access and ordering capabilities for the following scopes:
- Services of the EGI external service catalogue (EGI Marketplace). The definition of the services in scope is defined by the EGI Service Portfolio Management process and governed by the EGI Service and Solution Board.
- Services of the EOSC-portal external service catalogue (EOSC Portal Marketplace). The definition of the services in scope is defined by the EOSC-hub project service portfolio management process. These services are publicized and offered through the EOSC Portal.
- The EOSC Portal Marketplace is complemented by the EOSC Portal website, which provides information content about the EOSC initiative.
The Marketplace Services include various sub-components that have to be deployed in a high-availability configuration. Authentication modules have to be integrated with EGI Check-in service.
Coordination
The activity will coordinate with:
- In the EOSC Portal context: the operators of other components of the EOSC Portal, e.g. partners of the e-InfraCentral project and follow-on projects, for coordinated joint support to users and service providers.
- In the EGI context: the managers of relevant EGI Service Management System Processes like Service Portfolio Management, SLA Management, Service Report Management, Customer Relationship Management, and Supplier, Federation Member Relationship Management.
- Service providers and technology providers for the integration of services into the Marketplace.
Operations
- Daily running and maintenance of the Marketplace
- Provisioning of a high availability configuration
- Standard backup policy for all relevant data
- Monitoring of both hardware and software services including performance and capacity
Maintenance
- Bux fixing, proactive maintenance, and deployment of software updates.
- Requirements gathering
- Documentation
Support
Support is provided the end users and to the service providers via EGI Service Desk Support Unit: Marketplace (http://helpdesk.egi.eu/).
Support hours: eight hours a day, Monday to Friday – excluding public holidays of all organizations involved in the provisioning of the services.
The activity will also maintain the policies and documentation needed for the Marketplace.
Service level targets
Response to incident records in GGUS within support hours: Advanced (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Advanced_service)
Response to service requests in GGUS within support hours: Advanced (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Advanced_service)
Availability of the technical services: Availability 95%, Reliability 95%
Effort
Bids planning a total effort of ... Person Months/year would allow these services and activities to be addressed appropriately.