Difference between revisions of "2019-bidding/attr-mgm"
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== Service level targets == | == Service level targets == | ||
The deployment of the services must ensure: | |||
*Minimum availability/reliability: 99%/99% | |||
*Response to incident records in GGUS within support hours: Medium (see [https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Medium_service Description page]) | |||
== Effort == | == Effort == |
Revision as of 13:33, 5 November 2019
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
EGI Core services menu: | Services PHASE I • | Services PHASE II • | Services PHASE III • | Bids • | Payments • | Travel procedure • | Performance |
Go back to the EGI Core Activities Bidding page.
to add requirements on software licenses and fitsm traning&certification
to clarify the effort
Service name: Attribute Management (PERUN)
Introduction
Technical description
PERUN is a group management system in use by some scientific communities. This activity will provide either a shared instance to host scientific communities or a dedicated instance for those that require it, providing support for (de-)provisioning and continuous update of user account information.
Coordination
This activity is responsible for the coordination of the system operations in collaboration with those partners that are in charge of operating other systems that depend on the EGI AAI infrastructure.
Operations
- Daily running of the system
- Provisioning of a high availability configuration
- Creating an Availability and Continuity Plan and implementing countermeasures to mitigate the risks defined in the related risk assessment
Maintenance
- Requirements gathering
- Documentation
Support
Support hours: eight hours a day (for example 9-17 CE(S)T), Monday to Friday – excluding public holidays of the hosting organization.
Service level targets
The deployment of the services must ensure:
- Minimum availability/reliability: 99%/99%
- Response to incident records in GGUS within support hours: Medium (see Description page)