2019-bidding/Virtual appliances distribution and management platform
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(to add requirements on software licenses and fitsm training&certification)
Service name: Appliances and software database (AppDB)
The EGI Applications Database (AppDB) is a central service that provides:
- Information about software solutions in the form of native software products and virtual appliances, linking the programmers and the scientists who are involved, and the publications derived from the registered solutions
- The tools for the distribution of the virtual machine images in the cloud sites part of the the federated cloud
- A dashboard to operate virtual machines in the fedcloud sites
Three types of software solutions are offered through the EGI Applications Database:
- Software items, in its classical sense, i.e. applications, tools, utilities, etc..,
- Virtual Appliances: composed by one or more pre-configured virtual machine images packaged with an operating system and software application(s)
- Software Appliances: one or more a set pairs of a virtual appliance and a contextualization script. A Contextualization Script (CS) is the script launched on VM boot time and could be used for installing, configuring and preparing software upon boot time on a pre-defined virtual machine image
The service is composed of the following components:
- Software marketplace: a registry to manage software items like applications, tools, utilities, etc. The software marketplace supports the following categories: Application, Tool, Science Gateway, Workflow, Middleware product.
- Cloud marketplace: bundles a set of features that are part of the EGI Collaboration platform as:
- Virtual and software appliances catalog: open library of virtual appliances (bundle of one or more VM images) for use on a cloud or for personal download, supporting VM image management operations like registration of new instances, reuse of existing ones and contextualization.
- VO-wide image list management: a mechanism that allows linking a list of virtual and software appliances to a VO, which can be automatically and securely distributed to any resource provider supporting the VO.
- Sites / Resources providers view: list of cloud RPs with information on endpoints, supported VOs, available VM images, flavors and etc.
- Integration with the EGI Information System: information retrieved by the IS is used to enrich VA, SA and RP view with information useful to interact with the infrastructures.
- People registry: list of people involved in EGI with links to items registered on the AppDB.
- Database of VMI queried by the vmcatcher clients at site level, used to store the information about the VMI endorsed by the Federated cloud communities.
- Software items: registry of software items in terms of applications, middleware products, science gateways, and tools, with the capability of generating and maintaining associative binary repositories.
- Registry for reference datasets: the service offers capabilities in order to expose information about reference datasets (mainly on biology domain) and their replicas, across EGI.
- VM Operations Dashboard, a GUI for the Federated cloud users to create and operate virtual machines in fedcloud sites, VM based on VMI stored in AppDB
The service providers must coordinate with the EGI Federated cloud working group, the EGI security for the requirements on VM endorsement and ithe VO Managers to support the distribution of VMIs through AppDB.
The activity includes the daily operations of the following user-facing services:
- AppDB Portal
- Rest API
- Community Repository
- VM Ops Dashboard
- Deployment in production of the developments released in EGI-Engage
- Maintenance of the services
- Creating an Availability and Continuity Plan and implementing countermeasures to mitigate the risks defined in the related risk assessment
- Requirements gathering
- Filesystem checks and disk usage scans
- Database management (auditing, updating, performance tuning, backup, etc.)
- Operating system upgrades, updates, and patches
- Security management and log auditing
- Hardware inspection related tasks
IT Service Management compliance
- Key staff who deliver services should have foundation or basic level ITSM training and certification.
- ITSM training and certification could include FitSM, ITIL, ISO 20000, etc.
- Key staff and service owners should have advanced/professional training and certification covering the key processes for their services.
- Providers should have a mature and well-maintained ITSM process that is key to support the services they provide.
Support is provided via EGI Service Desk Support Unit: AppDB Support hours: eight hours a day, Monday to Friday – excluding public holidays of the hosting organization.
Minimum availability/reliability: 95%/95% Response to incident records in GGUS within support hours: Medium (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Medium_service) Response to service requests in GGUS within support hours: Medium (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Medium_service)
Bids planning a total effort of 23 Person Months/year would allow this service and activities to be addressed appropriately.