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Difference between revisions of "2016-bidding/collaboration tools"

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Go back to the EGI Core Activities Bidding page.
{{Template:Op menubar}}{{Core_services_menubar}} {{TOC_right}}
'''Go back to the [[EGI Core Activities Bidding#PHASE_II_May_2016-December_2017|EGI Core Activities Bidding page]].'''


    Service name: collaboration tools (IT Support)  
*Service name: collaboration tools (IT Support)  




Technical description
= Technical description =


The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO:
The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO:

Revision as of 11:47, 19 October 2016

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Core services menu: Services PHASE I Services PHASE II Services PHASE III Bids Payments Travel procedure Performance



Go back to the EGI Core Activities Bidding page.

  • Service name: collaboration tools (IT Support)


Technical description

The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO:

   EGI Web site hosting and other web servers related to EGI activities
   EGI SSO, including shibboleth access for third party services using SSO as ID provider
   Wiki
   Mailing list management
   Document Repository
   Survey tool
   Eduroam for EGI.eu
   Agenda management via Indico
   Actions and requirements tracking (RT). RT must interface with the UMD software provisioning system. Tight cooperation with the provider of the UMD infrastructure is expected
   Main DNS for egi.eu domain
   Provisioning of a few VM to allow EGI.eu team to test services and workflows (max. 6cores/6GB RAM total)
   Other collaboration platforms on a need be basis 


Operations

   Hosting and daily operations the services
   Creation of new SSO groups, mailing lists and Wiki namespaces
   Provisioning of usage statistics upon request
   Creation of dedicated web spaces for the main EGI events
   Regular deployment of relevant software patches and new releases in order to keep the services up to date to the newest available version
   Adapt RT Scrips and dashboards upon request 

Maintenance

   Extension of the SSO to be ID provider for new services, upon request
   Creation of new queues in RT and new metadata
   Support of new use cases for the capabilities of the collaboration tools, e.g. by creating a new SSO group with mailing list. 

Support

Support is provided through the it-support mailing list and the dedicated ggus support unit. Service level targets

EGI collaboration services must have 90% availability over the month

If provided the DNS service must have Availability > 99% on a monthly basis. Effort

Bids planning a total effort between 10 and 12 Person Months/year would allow these services and activities to be addressed appropriately.