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Difference between revisions of "2016-bidding/collaboration tools"
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Go back to the EGI Core Activities Bidding page. | |||
Service name: collaboration tools (IT Support) | |||
Technical description | |||
The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO: | |||
EGI Web site hosting and other web servers related to EGI activities | |||
EGI SSO, including shibboleth access for third party services using SSO as ID provider | |||
Wiki | |||
Mailing list management | |||
Document Repository | |||
Survey tool | |||
Eduroam for EGI.eu | |||
Agenda management via Indico | |||
Actions and requirements tracking (RT). RT must interface with the UMD software provisioning system. Tight cooperation with the provider of the UMD infrastructure is expected | |||
Main DNS for egi.eu domain | |||
Provisioning of a few VM to allow EGI.eu team to test services and workflows (max. 6cores/6GB RAM total) | |||
Other collaboration platforms on a need be basis | |||
== Operations == | |||
Hosting and daily operations the services | |||
Creation of new SSO groups, mailing lists and Wiki namespaces | |||
Provisioning of usage statistics upon request | |||
Creation of dedicated web spaces for the main EGI events | |||
Regular deployment of relevant software patches and new releases in order to keep the services up to date to the newest available version | |||
Adapt RT Scrips and dashboards upon request | |||
Maintenance | |||
Extension of the SSO to be ID provider for new services, upon request | |||
Creation of new queues in RT and new metadata | |||
Support of new use cases for the capabilities of the collaboration tools, e.g. by creating a new SSO group with mailing list. | |||
Support | |||
Support is provided through the it-support mailing list and the dedicated ggus support unit. | |||
Service level targets | |||
EGI collaboration services must have 90% availability over the month | |||
If provided the DNS service must have Availability > 99% on a monthly basis. | |||
Effort | |||
Bids planning a total effort between 10 and 12 Person Months/year would allow these services and activities to be addressed appropriately. | |||
Revision as of 11:44, 19 October 2016
Go back to the EGI Core Activities Bidding page.
Service name: collaboration tools (IT Support)
Technical description
The task provides the following services for the EGI collaboration, all the services requiring authentication must interface with SSO:
EGI Web site hosting and other web servers related to EGI activities EGI SSO, including shibboleth access for third party services using SSO as ID provider Wiki Mailing list management Document Repository Survey tool Eduroam for EGI.eu Agenda management via Indico Actions and requirements tracking (RT). RT must interface with the UMD software provisioning system. Tight cooperation with the provider of the UMD infrastructure is expected Main DNS for egi.eu domain Provisioning of a few VM to allow EGI.eu team to test services and workflows (max. 6cores/6GB RAM total) Other collaboration platforms on a need be basis
Operations
Hosting and daily operations the services Creation of new SSO groups, mailing lists and Wiki namespaces Provisioning of usage statistics upon request Creation of dedicated web spaces for the main EGI events Regular deployment of relevant software patches and new releases in order to keep the services up to date to the newest available version Adapt RT Scrips and dashboards upon request
Maintenance
Extension of the SSO to be ID provider for new services, upon request Creation of new queues in RT and new metadata Support of new use cases for the capabilities of the collaboration tools, e.g. by creating a new SSO group with mailing list.
Support
Support is provided through the it-support mailing list and the dedicated ggus support unit. Service level targets
EGI collaboration services must have 90% availability over the month
If provided the DNS service must have Availability > 99% on a monthly basis. Effort
Bids planning a total effort between 10 and 12 Person Months/year would allow these services and activities to be addressed appropriately.