Difference between revisions of "100608 DMSU Weekly Assigner Meeting"
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Michael Grønager: 14.00 and time for the weekly assigners meeting! | *Michael Grønager: 14.00 and time for the weekly assigners meeting! | ||
Michael Grønager: Welcome everyone and good to see that you were all able to join in | *Michael Grønager: Welcome everyone and good to see that you were all able to join in | ||
Michael Grønager: Ales might be back in a short while, but he had an appointment now | *Michael Grønager: Ales might be back in a short while, but he had an appointment now | ||
Michael Grønager: For discussion today: | *Michael Grønager: For discussion today: | ||
Michael Grønager: * quick status | *Michael Grønager: * quick status | ||
Michael Grønager: * how to actually get started | *Michael Grønager: * how to actually get started | ||
Michael Grønager: starting with the status | *Michael Grønager: starting with the status | ||
Michael Grønager: the wiki has been sat up | *Michael Grønager: the wiki has been sat up | ||
Michael Grønager: I will add a section for meeting minutes/transscripts and agendas | *Michael Grønager: I will add a section for meeting minutes/transscripts and agendas | ||
Michael Grønager: please update the wiki with info from you partner | *Michael Grønager: please update the wiki with info from you partner | ||
Michael Grønager: I will start to draft the MS502 : Document describing the operation of the support unit, its integration into the EGI Helpdesk and its interactions with | *Michael Grønager: I will start to draft the MS502 : Document describing the operation of the support unit, its integration into the EGI Helpdesk and its interactions with | ||
the external software providers. | the external software providers. | ||
Michael Grønager: today and tomorrow | *Michael Grønager: today and tomorrow | ||
Michael Grønager: I will distribute the TOC today | *Michael Grønager: I will distribute the TOC today | ||
Michael Grønager: Also I will contact TPM and 3rd level to get us started with the actual ticket processing, but that might not be before next week | *Michael Grønager: Also I will contact TPM and 3rd level to get us started with the actual ticket processing, but that might not be before next week | ||
Michael Grønager: Status on tickets | *Michael Grønager: Status on tickets | ||
Michael Grønager: * so far none... | *Michael Grønager: * so far none... | ||
Michael Grønager: How to actually get us started will be driven by TPM... | *Michael Grønager: How to actually get us started will be driven by TPM... | ||
Michael Grønager: I guess that is essentially it | *Michael Grønager: I guess that is essentially it | ||
Michael Grønager: AOB / comments anyone ? | *Michael Grønager: AOB / comments anyone ? | ||
rebecca breu: just one questions: why do distinguish between assigners/resolvers? | *rebecca breu: just one questions: why do distinguish between assigners/resolvers? | ||
Michael Grønager: The assigners take part in this meeting - and count 5 persons - all resolvers count 24 people and it would make it extremely hard to manage | *Michael Grønager: The assigners take part in this meeting - and count 5 persons - all resolvers count 24 people and it would make it extremely hard to manage | ||
apaolini: this and next week we (ITaly) are in TPM shift, so our supporters can start to assign tickets to DMSU.... | *apaolini: this and next week we (ITaly) are in TPM shift, so our supporters can start to assign tickets to DMSU.... | ||
Michael Grønager: Alessandro: this sounds like an excellent plan - pls ask them to do so | *Michael Grønager: Alessandro: this sounds like an excellent plan - pls ask them to do so | ||
rebecca breu: gronager: that's all? jsut who takes part in this meeting? | *rebecca breu: gronager: that's all? jsut who takes part in this meeting? | ||
jens: Rebecca Breu: And I guess the resolvers may be developers and such. Not people that regularly checks tickets. | *jens: Rebecca Breu: And I guess the resolvers may be developers and such. Not people that regularly checks tickets. | ||
Michael Grønager: jens: exactly, that would eat up too much of their time (some of them have only allocated 1PM/4years) | *Michael Grønager: jens: exactly, that would eat up too much of their time (some of them have only allocated 1PM/4years) | ||
jens: Like 3:d level support. They get filtered cases that we cannot resolve. Things that are not simple config issues. | *jens: Like 3:d level support. They get filtered cases that we cannot resolve. Things that are not simple config issues. | ||
Michael Grønager: for this meeting it is only the assigners | *Michael Grønager: for this meeting it is only the assigners | ||
Michael Grønager: and we follow up on open issues, and issues that need to be resolved within the DMSU and cannot easily be delegated to 3rd level | *Michael Grønager: and we follow up on open issues, and issues that need to be resolved within the DMSU and cannot easily be delegated to 3rd level | ||
jens: I we are supposed to solve most of the tickets ourself? | *jens: I we are supposed to solve most of the tickets ourself? | ||
rebecca breu: I"m just asking because you wrote down in the wiki who of FZJ is assigner and who is resolver, and I'm not sure the assignment is correct. | *rebecca breu: I"m just asking because you wrote down in the wiki who of FZJ is assigner and who is resolver, and I'm not sure the assignment is correct. | ||
Michael Grønager: jens: I don't think so | *Michael Grønager: jens: I don't think so | ||
Michael Grønager: rebecca: ahh ok - then pls just change it yourself to what eve is the correct | *Michael Grønager: rebecca: ahh ok - then pls just change it yourself to what eve is the correct | ||
rebecca breu: gronager: but for that i have to figure out what's correct.... | *rebecca breu: gronager: but for that i have to figure out what's correct.... | ||
Michael Grønager: OK :-) | *Michael Grønager: OK :-) | ||
emmanouil paisios: I'd like to ask something regarding the Systems in wiki. Should there be only production resources there? | *emmanouil paisios: I'd like to ask something regarding the Systems in wiki. Should there be only production resources there? | ||
Michael Grønager: emmanouil: What did you have in mind alternatively ? | *Michael Grønager: emmanouil: What did you have in mind alternatively ? | ||
emmanouil paisios: There could be some systems that might not be into production but still aid in resolving tickets. | *emmanouil paisios: There could be some systems that might not be into production but still aid in resolving tickets. | ||
Michael Grønager: The logic is that the software should have been tested on smaller/test systems already, and hence the bugs found/resolved (by DMSU) are expected to appear in "real systems" only, but other systems might be useful as well | *Michael Grønager: The logic is that the software should have been tested on smaller/test systems already, and hence the bugs found/resolved (by DMSU) are expected to appear in "real systems" only, but other systems might be useful as well | ||
Michael Grønager: so, yes, I agree | *Michael Grønager: so, yes, I agree | ||
apaolini: so that we can insert our production machines | *apaolini: so that we can insert our production machines | ||
apaolini: ? | *apaolini: ? | ||
Michael Grønager: alessandro: yes | *Michael Grønager: alessandro: yes | ||
apaolini: ok thanks | *apaolini: ok thanks | ||
Michael Grønager: AOB (closing in 3) | *Michael Grønager: AOB (closing in 3) | ||
Michael Grønager: AOB (closing in 2) | *Michael Grønager: AOB (closing in 2) | ||
Michael Grønager: AOB (closing in 1) and have a nice week - I will add the transscript to the wiki! | *Michael Grønager: AOB (closing in 1) and have a nice week - I will add the transscript to the wiki! | ||
apaolini: you too :) | *apaolini: you too :) | ||
emmanouil paisios: goodbye :) | *emmanouil paisios: goodbye :) | ||
rebecca breu: bye! | *rebecca breu: bye! | ||
Michael Grønager: bye | *Michael Grønager: bye |
Revision as of 14:24, 8 June 2010
Transscript:
- Michael Grønager: 14.00 and time for the weekly assigners meeting!
- Michael Grønager: Welcome everyone and good to see that you were all able to join in
- Michael Grønager: Ales might be back in a short while, but he had an appointment now
- Michael Grønager: For discussion today:
- Michael Grønager: * quick status
- Michael Grønager: * how to actually get started
- Michael Grønager: starting with the status
- Michael Grønager: the wiki has been sat up
- Michael Grønager: I will add a section for meeting minutes/transscripts and agendas
- Michael Grønager: please update the wiki with info from you partner
- Michael Grønager: I will start to draft the MS502 : Document describing the operation of the support unit, its integration into the EGI Helpdesk and its interactions with
the external software providers.
- Michael Grønager: today and tomorrow
- Michael Grønager: I will distribute the TOC today
- Michael Grønager: Also I will contact TPM and 3rd level to get us started with the actual ticket processing, but that might not be before next week
- Michael Grønager: Status on tickets
- Michael Grønager: * so far none...
- Michael Grønager: How to actually get us started will be driven by TPM...
- Michael Grønager: I guess that is essentially it
- Michael Grønager: AOB / comments anyone ?
- rebecca breu: just one questions: why do distinguish between assigners/resolvers?
- Michael Grønager: The assigners take part in this meeting - and count 5 persons - all resolvers count 24 people and it would make it extremely hard to manage
- apaolini: this and next week we (ITaly) are in TPM shift, so our supporters can start to assign tickets to DMSU....
- Michael Grønager: Alessandro: this sounds like an excellent plan - pls ask them to do so
- rebecca breu: gronager: that's all? jsut who takes part in this meeting?
- jens: Rebecca Breu: And I guess the resolvers may be developers and such. Not people that regularly checks tickets.
- Michael Grønager: jens: exactly, that would eat up too much of their time (some of them have only allocated 1PM/4years)
- jens: Like 3:d level support. They get filtered cases that we cannot resolve. Things that are not simple config issues.
- Michael Grønager: for this meeting it is only the assigners
- Michael Grønager: and we follow up on open issues, and issues that need to be resolved within the DMSU and cannot easily be delegated to 3rd level
- jens: I we are supposed to solve most of the tickets ourself?
- rebecca breu: I"m just asking because you wrote down in the wiki who of FZJ is assigner and who is resolver, and I'm not sure the assignment is correct.
- Michael Grønager: jens: I don't think so
- Michael Grønager: rebecca: ahh ok - then pls just change it yourself to what eve is the correct
- rebecca breu: gronager: but for that i have to figure out what's correct....
- Michael Grønager: OK :-)
- emmanouil paisios: I'd like to ask something regarding the Systems in wiki. Should there be only production resources there?
- Michael Grønager: emmanouil: What did you have in mind alternatively ?
- emmanouil paisios: There could be some systems that might not be into production but still aid in resolving tickets.
- Michael Grønager: The logic is that the software should have been tested on smaller/test systems already, and hence the bugs found/resolved (by DMSU) are expected to appear in "real systems" only, but other systems might be useful as well
- Michael Grønager: so, yes, I agree
- apaolini: so that we can insert our production machines
- apaolini: ?
- Michael Grønager: alessandro: yes
- apaolini: ok thanks
- Michael Grønager: AOB (closing in 3)
- Michael Grønager: AOB (closing in 2)
- Michael Grønager: AOB (closing in 1) and have a nice week - I will add the transscript to the wiki!
- apaolini: you too :)
- emmanouil paisios: goodbye :)
- rebecca breu: bye!
- Michael Grønager: bye