GGUS:OSG Interface FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and OSG Ticketing System
Reference link
https://ticket.grid.iu.edu/goc/navigator
Technical details
- Name of the Tool
- Footprints
- Programming language
- unknown
- Redundancy
- No
- Help, Documentation, Example code
- http://docs.google.com/Doc?docid=0AQGl_1gJKDWDZGY5ZnR6anZfMjFmMmpzZmc1cA&hl=en#GOC_GGUS_TX_822028488136958_82
Data transfer from GGUS to OSG ticketing system
GGUS is sending mails with the GGUS ticket ID in the subject line to the OSG help desk system TX tool. These mails are parsed automatically by the TX tool. The TX tool checks whether there is already a ticket in the OSG help desk system related to the GGUS ID in the subject line.
- GGUS ID already known in OSG:
The OSG help desk system fetches the data from GGUS via SOAP operation TicketGet using the given GGUS ID and updates the related OSG ticket.
- GGUS ID not known in OSG:
The OSG help desk system fetches the data from GGUS via SOAP operation TicketGet using the given GGUS ID and creates a new ticket in OSG help desk system. The OSG ID is returned to GGUS system via SOAP operation TicketModify.
Field mapping create from GGUS to OSG
GGUS system | OSG ticketing system |
---|---|
Request-ID | GGUS Ticket ID |
Description | Description |
History | Description |
Status | Status |
Priority | Priority |
Name | Submitter Name |
Phone | Phone |
Login | Submitter DN |
Ticket Type | GGUS Ticket Type |
Type Of Problem | GGUS Problem Type |
Field mapping modify from GGUS to OSG
GGUS system | OSG ticketing system |
---|---|
Request-ID | GGUS Ticket ID |
Description | Description |
History | Description |
Status | Status |
Priority | Priority |
Name | Submitter Name |
Phone | Phone |
Login | Submitter DN |
Ticket Type | GGUS Ticket Type |
Type Of Problem | GGUS Problem Type |
Data transfer from OSG ticketing system to GGUS
OSG help desk system is using the SOAP web services provided by GGUS for creating (OpCreate) and updating (TicketModify) GGUS tickets. Retrieving data of GGUS tickets is done using SOAP web services (TicketGet) as well as retrieving the GGUS ticket history (OpGetTicketHist).
Field mapping create from OSG to GGUS
GGUS system | OSG ticketing system |
---|---|
Description | Description |
Subject | Title |
Status | Status |
Priority | Priority |
Name | Submitter Name |
Phone | Phone |
Login | Submitter DN |
Last Login (hidden) | Static string |
Last Modifier | Last Modifier |
Origin ID | FP ticket ID |
Field mapping modify from OSG to GGUS
GGUS system | OSG ticketing system |
---|---|
Description | Description |
Subject | Title |
Status | Status |
Priority | Priority |
Name | Submitter Name |
Phone | Phone |
Login | Submitter DN |
Last Login (hidden) | Static string |
Last Modifier | Last Modifier |
Origin ID | FP ticket ID |
Attachments
Attachments are synchronized in both directions
Comments
Additional information about the interface is available at http://docs.google.com/Doc?docid=0AQGl_1gJKDWDZGY5ZnR6anZfMjFmMmpzZmc1cA&hl=en#GOC_GGUS_TX_822028488136958_82
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
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