EGI-InSPIRE:SA1.6-QR9
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1. Task Meetings
Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
---|---|---|---|
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
need driven | no INDICO URL | meetings with EGI-SA2 /EMI /IGE | definition of the technology support workflows and their implementation |
2. Main Achievements
Report Generator
The first version went life on June 25th 2012.
GGUS structure
Support units
A couple of new support units have been introduced during the last quarter. They are
- 2nd level service support unit -- REBUS
- 3rd level EMI Support unit -- EMI Common
- 3rd level EMI Support unit -- EMI Common Data Library
- 3rd level software expert support unit -- LHC Experiment Dashboard
VOs
VOs “vo.cta.in2p3.fr” was added to the list of VOs which provide support via GGUS.
GGUS web portal
- Added new fields to track which middleware product is affected
- Updated the info section with new "did you knows?"
GGUS system
- Update GGUS service certificate used for signing alarm mails
- Implemented interface tests being processed after each GGUS release
GGUS - SNOW interface
- Finished implementation work on GGUS-SNOW interface.
- Implemented distinction between incidents and change requests
Interfaces with other ticketing systems
Set up interface for new NGI_FRANCE ticketing system OTRS. Interface is scheduled for going life in September.
xGUS
Set up new instances "France Grilles" for the french national VO vo.france-grilles.fr which is a catch-all VO for multiple communities. Set up new instances "NGI_SI" for the national grid initiative of Slovenia.
High availability
- Auto-switching between Logic Servers was implemented.
- On call duty service integration is done.
3. Issues and Mitigation
Issue Description | Mitigation Description |
---|---|
Collaboration of GGUS with CSIRT | Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing. |
4. Plans for the next period
GGUS report generator
Implement missing features and bug fixing. The final version will be available by end of 2012.