GGUS:SAM/Nagios EGI Support FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR SAM/Nagios EGI Support SUPPORT UNIT
- Responsible Unit
- SAM/Nagios EGI Support
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the SAM/Nagios EGI Support Support?
To support the SAM/Nagios EGI Support infrastructure for operations. (2nd level support)
For which components does SAM/Nagios EGI Support provide support?
The SAM/Nagios EGI Support SU will deal with problems concerning these issues:
- software errors, bugs;
- SAM/Nagios EGI Support central services’ failures
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to SAM/Nagios EGI Support Support?
A ticket is usually assigned to the SAM/Nagios EGI Support unit by TPM.
Are tickets typically solved in SAM/Nagios EGI Support Support or reassigned elsewhere?
The SAM supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for SAM/Nagios EGI Support Support?
Members of the SAM/Nagios EGI Support team
What documentation is available on SAM/Nagios EGI Support Support?
There is further documentation available at:
- https://tomtools.cern.ch/confluence/display/SAMDOC/Home
- https://tomtools.cern.ch/confluence/display/SAMDOC/Troubleshooting+Guide
What is the usual "Type of Issue" for the tickets of SAM/Nagios EGI Support?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the SAM/Nagios EGI Support team.
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- Please use this link to search inside the GGUS FAQ
See also
- GGUS:SAM/Nagios FAQ (3rd level support)
Open
- Support for ATP?