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GGUS:DCache Experts FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR dCache Experts SUPPORT UNIT
- Responsible Unit
- dCache Experts
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the dCache Experts Support?
The “dCache experts” support group is a second level service support unit. Its purpose is to provide support for dCache experts and user issues to the WLCG communities, the EGEE communities, and to other projects collaborating in this support group, e.g. HGF Alliance 'Physics on the Terascale'.
This support unit groups dCache site administrators and experts with an inside knowledge of the dCache storage software. SRM v2.2 experts are also part of the team. Support is provided for the software releases officially maintained by the dCache developers. The “dCache experts” support unit has a special priority channel with the dCache developer team. They have access to the dCache request tracker system, post problems and follow their developments. They can also get in contact with specific dCache developers in order to quickly find a solution or workaround to problems.
For which components does dCache Experts provide support?
the dCache storage software or management procedures
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to dCache Experts Support?
Tickets concerning the dCache storage software or management procedures might be assigned to the “dCache experts” team by either the GGUS TPM, the site administrator the ticket has been originally assigned to, or by a VO support unit.
Are tickets typically solved in dCache Experts Support or reassigned elsewhere?
unknown
Who is responsible for dCache Experts Support?
Owen Synge (@desy.de) is exclusively responsible for this list.
What documentation is available on dCache Experts Support?
There is currently no further documentation available.
What is the usual "Type of Issue" for the tickets of dCache Experts?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the dCache Experts team.
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