GGUS-IssueType-Values
GGUS wiki / GGUS Documentation
GGUS-Issue Type Values
The drop-down list of issue types varies depending on the ticket type.
USER tickets
For generic user tickets selectable issue types are explained in the table below.
Issue type | Description |
Accounting | All kind of issues related to accounting tools (APEL, Accounting Portal and so on). |
Authorization/Authentication | All issues related to authorization and authentication e.g. certificates |
COD Operations | WLCG Coordinator On Duty Operations |
Catalogue | Issues related to file catalogues, like LFC |
Computing Services | All issues related to execution of jobs. It combines two other type of problems ('Workload management' and 'Local batch system'). The 'Computing Services' should be used when it is not clear to which subcategory the ticket refers |
Configuration | Issues of system configuration. |
Data Management - generic | All kind of issues related to data management tools (GFAL, LCG_Util and so on). |
Databases | Issues related to Databases. |
Deployment - other | Issues of software deployment that do not fit any other category. |
Documentation | Issues of missing, wrong, outdated documentation. |
Federated Cloud | Issues related to the Federated Cloud infrastructure. |
File Access | File access issues. |
File Transfer | File transfer issues, e.g. related to FTS |
GGUS | Bugs and feature requests related to GGUS system. |
Information System | Issues related to the BDII |
Installation | Installation issues. |
Local Batch System | Issues related to the local batch systems. |
Middleware | Issues of middleware stacks like gLite, globus and others. |
Monitoring | Issues of infrastructure and service monitoring. |
Network problem | Issues of network connectivity. |
Operations | Issues of general processes, procedures, information and so on of the entire infrastructure. |
Other | Requests that do not match to any other issue type. |
Security | Issues of infrastructure and operation security. |
Storage Systems | Issues concerning storage systems, like EOS, DCACHE, DPM |
VO Specific Software | Issues of VO specific software tools and packages. |
Workload Management | Issues related to workload management system and tools. |
TEAM tickets
Team and alarm tickets have a reduced number of issue types in the drop-down menu.
Issue type | Description |
Databases | Issues related to Databases. |
File Access | File access issues. |
File Transfer | File transfer issues, e.g. related to FTS |
Local Batch System | Issues related to the local batch systems. |
Middleware | Issues of middleware stacks like gLite, globus and others. |
Monitoring | Issues of infrastructure and service monitoring. |
Network problem | Issues of network connectivity. |
Other | Requests that do not match to any other issue type |
Storage Systems | Issues related to storage systems, like EOS, DCACHE or DPM |
ALARM tickets
Issue type | Description |
Databases | Issues related to Databases. |
File Access | File access issues. |
File Transfer | File transfer issues, e.g. related to FTS |
Local Batch System | Issues related to the local batch systems. |
Middleware | Issues of middleware stacks like gLite, globus and others. |
Monitoring | Issues of infrastructure and service monitoring. |
Network problem | Issues of network connectivity. |
Other | Requests that do not match to any other issue type |
Storage Systems | Issues related to storage systems, like EOS, DCACHE or DPM |
CMS tickets
The CMS VO has an own view of GGUS system providing some specific issue types. CMS issue types can only be selected during ticket submit by registered CMS users.
Issue type | Description |
CMS_AAA WAN Access | Issues around WAN |
CMS_CAF Operations | Issues around CAF operations at CERN, incl EOS space requests |
CMS_Central Workflows | Issues around centrally managed MC production and processing |
CMS_Data Transfers | Issues around datatransfers, e.g. via Phedex or ASO |
CMS_Facilities | Typically issues at CMS sites |
CMS_HammerCloud | Issues around CMS HammerCloud |
CMS_Register New CMS Site | Chosen when a new site gets registered with CMS |
CMS_SAM tests | Issues around CMS SAM tests |
CMS_Tier-1 Tape Families | For creation of Tape families/groups at Tier-1 archives |