GGUS:CVMFS FAQ
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FAQ FOR CVMFS SUPPORT UNIT
- Responsible Unit
- CVMFS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the CVMFS Support?
CVMFS is a distributed file system used on grid sites for software distribution for several VOs (including all LHC VOs). This support unit deals with operational matters of CVMFS.
For which components does CVMFS provide support?
CVMFS consists of several components which are handled by this support unit, i.e. worker node client, Stratum 1 servers at T1 sites and Stratum 0 server at CERN. Furthermore the unit can provide input on issues with squid servers installed at sites for local caching of CVMFS data
Which quality of service (QoS) will you provide?
base
Who will assign tickets to CVMFS Support?
Usually GGUS TPM judging from ticket content
Are tickets typically solved in CVMFS Support or reassigned elsewhere?
Issues concerning CVMFS will be handled by the support unit
Who is responsible for CVMFS Support?
cvmfs-grid-support@cern.ch
What documentation is available on CVMFS Support?
http://cernvm.cern.ch/portal/filesystem/techinformation
What is the usual "Type of Issue" for the tickets of CVMFS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the CVMFS team.
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