GGUS:Torque Utils FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR gLite Torque Utils SUPPORT UNIT
- Responsible Unit
- gLite Torque Utils
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the gLite Torque Utils Support?
The gLite Torque Utils Support Unit (SU) is a 3rd level SU, about integrating gLite Torque Utils with the rest of the grid m/w (glite, EMI). The supporters act on a best-effort basis, after GGUS ticket filtering by the TPM (1st level) and the DMSU (2nd level). The gLite Torque Utils SU will not build and package new releases of gLite Torque Utils/PBS neither will it fix bugs in gLite Torque Utils /PBS.
For which components does gLite Torque Utils provide support?
It provides support for usage of gLite Torque Utils from the Grid, i.e. PBS/gLite Torque Utils info providers and YAIM configuration.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to gLite Torque Utils Support?
By assignment within GGUS from the DMSU.
Are tickets typically solved in gLite Torque Utils Support or reassigned elsewhere?
unknown
Who is responsible for gLite Torque Utils Support?
unknown
What documentation is available on gLite Torque Utils Support?
https://twiki.cern.ch/twiki/bin/view/EGEE/BatchSystems
What is the usual "Type of Issue" for the tickets of gLite Torque Utils?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the gLite Torque Utils team.
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