GGUS:EMI WN FAQ
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FAQ FOR EMI WN SUPPORT UNIT
- Responsible Unit
- EMI WN
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EMI WN Support?
The EMI-WN support aims at dealing with incidents related to the installation and configuration of the EMI-WN. For any other specific issue related to EMI clients, tickets will be reassigned to the specific Product Team SU responsible for the affected part of the middleware.
For which components does EMI WN provide support?
EMI-WN
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to EMI WN Support?
A ticket should be assigned to EMI-WN support when there is a problem in the installation or configuration of EMI WN. First and second level support should first debug the problem with the submitter of the ticket to detect any possible misconfiguration or misuse of the production repositories. Incidents reporting problems about the middleware installed by a EMI-WN should be directly assigned to the relevant Support Unit.
Are tickets typically solved in EMI WN Support or reassigned elsewhere?
unknown
Who is responsible for EMI WN Support?
EMI Product Team "Integration Team" is responsible for the EMI WN Support. The involved people are:
- Andrea Ceccanti
- Cristina Aiftimiei
What documentation is available on EMI WN Support?
What is the usual "Type of Issue" for the tickets of EMI WN?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EMI WN team.
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