NGI DE:ROD-DE
ROD-DE
Teams and operations. Short descriptions. Links
Operation Teams
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de. Please use ONLY this email address to contact ROD-DE.
Table of teams and contacts (for internal use only)
Team | Institution | Shifters |
---|---|---|
Team1 | DESY | Dmitry Ozerov, Christoph Wissing, Andreas Gellrich |
Team2 | FhG(ITWM+SCAI) | ITWM: Christian Peter SCAI: Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus |
Team3 | KIT | Dimitri Nilsen, Wen Mei |
Team4. | JUELICH | Rebecca Breu, Christa Dohmen, Dietmar Koschmieder |
Team5 | BADW-LRZ | Florian Zrenner, Anton Frank |
Team6 | CSCS | Öttl Peter, Pablo Fernandez, Fotis Georgatos |
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de
Shifts rotation table
Week | From | To | Team | Comment |
---|---|---|---|---|
26 | 28.06 | 04.07 | Team1. DESY | |
27 | 05.07 | 11.07 | Team2, FhG(ITWM+SCAI) | |
28 | 12.07 | 18.07 | Team3, KIT | |
29 | 19.07 | 25.07 | Team4, JUELICH | |
30 | 26.07 | 01.08 | Team5, BADW-LRZ | |
31 | 02.08 | 09.08 | Team1, DESY | changed |
32 | 09.08 | 15.08 | Team6, CSCS | changed |
33 | 16.08 | 22.08 | Team2, FhG | |
34 | 23.08 | 29.08 | Team3, KIT | |
35 | 30.08 | 05.09 | Team4, JUELICH | |
36 | 06.09 | 12.09 | Team5, BADW-LRZ | |
37 | 13.09 | 19.09 | Team6, CSCS |
Operations
- Duty shifts
- ~8 hours, 5 days in a week coverage
- 1st line support & ROD together
- Each team orginizes the shifters by themselfs.
- Dashboard
https://operations-portal.in2p3.fr/
Open tickets after 24 hours
Each site is to be registered by ROC DECH manager for alarm notifications
https://cic.gridops.org/index.php?section=vo&page=alertnotification
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
- 1st Line support
https://dech-support.fzk.de/ws/overview.php
handling of unassigned and opened tickets.
- Communication
All 1st line + on-duty supporter contact: mailing list ngi-de-on-duty(AT)listserv.dfn.de
Handover should be written at dashboard portal in handover tab.
Important: in the handover form select "NGI_DE" in the "To" field!
Knowledge base
examples for the ticket processing
Documentation
- Operational Procedures
- Operational Documentation
- Dashboard How To
- Operational Documentation, EGEE(old)