GGUS:TPM/How to assign a new GGUS ticket
Jump to navigation
Jump to search
GGUS wiki / GGUS Documentation
GGUS-TPM How to assign a new GGUS ticket
Security
- Ticket that looks like a potential security incident
- A user is banned or has authentication problems at a site
Job Submission
- Job submission failure
Replica Management
- FTS transfer failed
- TPM/lcg_cr fails
- LFC catalogue
- SRM failed. A buggy version of d-cache/srm/sbin/srm
VO software
As of Feb 2009 due to https://savannah.cern.ch/task/?8846 one may be able to see which applications a VO supports on its VO-ID card, if this gets implemented. For TPMs, we'll try to build a list of VO-Supported packages per LHC Experiment VO.
Alice
- AliEn, MonaLisa, xrootd, specific services of the experiment software installation.
ATLAS
- PANDA Athena, CMT, DQ2, AMI, Atlas installation tools
CMS
- PhEDEx CMSSW SiteDB DBS DataDiscovery ProdAgent CRAB JobRobot
LHCb
- Gauss Boole Brunel DaVinci ConditionDB SetupProject LHCb CMT SQLlite Dirac-install
Database (3D project)
- Streams Monitor Error Report
Installation Upgrade Problem
- A new release is out and a site is not managing to upgrade successfully
vomrs/voms Problem
- Don't get a VOMS role. [: Grid users renewing their personal certificates:Grid users renewing their personal certificates]
- OutOfMemoryError https://savannah.cern.ch/bugs/?16843
- [: can't visit CMS VOMRS server using my certificate:can't visit CMS VOMRS server using my certificate] https://gus.fzk.de/pages/ticket_details.php?ticket=16112
- Generic verification error for VOMS (failure)!
- Who is running What (the SAM Service Map)
Other Unspecified Problem
- Operations Manual Update Request