GGUS:DCache Developers FAQ
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FAQ FOR dCache Developers SUPPORT UNIT
- Responsible Unit
- dCache Developers
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the dCache Developers Support?
The goal of the dCache technical support is to improve functionality, reliability, performance and usability of dCache and to ensure that our users are able to run dCache successfully. We achieve it by:
- fixing bugs
- implementing new features
- maintaining the documentation
- giving technical advices and instructions
For which components does dCache Developers provide support?
We provide technical support assistance to all of dCache component such as SRM, xrootd, Dcap, GridFtp, NFS, Pool, PoolManager, Migration Module, Chimera, gPlazma, PinManager, Admin Interface.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to dCache Developers Support?
DMSU (Deployed Middleware Support Unit) and all users running dCache can assign ticket to our team.
Are tickets typically solved in dCache Developers Support or reassigned elsewhere?
A ticket can be rejected if it is not in the scope of dCache responsibility.
Who is responsible for dCache Developers Support?
Tatjana Baranova (support@dcache.org) is responsible person.
What documentation is available on dCache Developers Support?
We have a book which is located at http://www.dcache.org/manuals/Book/ and a wiki site located at http://trac.dcache.org/trac.cgi/wiki.
What is the usual "Type of Issue" for the tickets of dCache Developers?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the dCache Developers team.
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