NGI International Task Review MS109 Ireland
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User Services
Human Services (Table 1)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA3.3N | U-N-3 U-N-13 | Requirements Gathering | NGI does not have a specific requirements-gathering task/service. When required, the NGI provides input, e.g. to USCT. | 3 | Training on requirements gathering for user support. |
NA3.3N | U-N-14 U-N-15 | Application Database | NGI use's EGI application database. No effort or plans to contribute to its development. | 3 | - |
NA3.3N | U-N-16 U-N-17 | Training | NGI provides some online training. Very little funding/effort available (4PM over 4 years, shared with other user services). | 2 | NGI could leverage Training Marketplace. |
NA3.3N | U-N-12 U-N-18 U-N-19 | Consultancy | NGI provides informal consultancy to assist NGI users get involved. | 3 | Develop internal procedure for consultancy. |
Operations Services
Human Services (Table 2)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.4N | O-N-9 | Requirements Gathering | NGI does not have a specific requirements-gathering task/service. When required, the NGI provides input, e.g. to OMB. | 3 | Training on requirements gathering for operations. |
SA1.1N | O-N-9 | Operations Coordination | NGI participates in the OMB and coordinates national NGI operations (largely centrally managed). Funding appears to be adequate for coordination. | 4 | - |
SA1.2N | O-N-9 | Security | Good participation from NGI participants in CSIRT (including IRTF as Duty Contact), SPG and national improvements. Effort is moderate (18PM over 4 years), but ideally could be increased to the level of one full-time person for local and NGI security. Effort is being put into work to improve and simplify security-related items for operators and users. | 4 | - |
Infrastructure Services (Table 3)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.3N | O-N-9 | Software Rollout | write here | 0-5 | write here |
SA1.4N | O-N-3 | Monitoring | write here | 0-5 | write here |
SA1.5N | O-N-2 | Accounting | write here | 0-5 | write here |
SA1.4N | O-N-1 O-N-4 | Configuration Repository and Operations Portal | write here | 0-5 | write here |
SA1.6N SA1.7N | O-N-6 O-N-7 | Helpdesk | write here | 0-5 | write here |
SA1.8N | O-N-5 O-N-8 | Core Services | write here | 0-5 | write here |
Other (Table 4)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA2.3N | Policy Development | NGI participants are contributing to SPG, other EGI policy (D2.6) and other bodies (IGTF). Funding is constrained (3pm over 4 years of EGI-InSPIRE): sufficient for Ireland's current effort, but it limits plans for further policy development. It will be necessary to allocate effort for policy in future funding. | 3 | Policy task leaders could solicit input from NGIs. | |
NA2.2N | E-N-2 | Dissemination | NGI participants have made some progress, updating web sites and highlighting EGI in relevant national presentations. Electronic and real-world dissemination could be improved but effort is constrained (3pm over 4 years of EGI-InSPIRE) and there is no additional funding for real-world dissemination materials. This activity should have greater priority (and hence effort) nationally. | 2 | Task leaders could remind NGIs of available resources and approaches, and encourage effort in this area. |