NGI DE:ROD-DE
ROD-DE
Teams and operations. Short descriptions. Links
Operations Teams
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de. Please use ONLY this email address to contact ROD-DE.
Table of teams and contacts (for internal use only)
Team | Institution | Shifters |
---|---|---|
Team1 | DESY | Dmitry Ozerov, Christoph Wissing, Andreas Gellrich |
Team2 | FhG(ITWM+SCAI) | ITWM: Christian Peter, Martin Braun SCAI: Shifters André Gemünd, Horst Schwichtenberg, Steffen Claus |
Team3 | KIT | Dimitri Nilsen, Wen Mei |
Team4. | JUELICH | Rebecca Breu, Christa Dohmen, Dietmar Koschmieder |
Team5 | BADW-LRZ | Florian Zrenner, Anton Frank |
Team6 | CSCS/NGI_CH | Öttl Peter, Pablo Fernandez, Fotis Georgatos |
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de
Shifts rotation table
Week | From | To | Team | Comment |
---|---|---|---|---|
04 | 24.01 | 30.01 | Team1. DESY | |
05 | 31.01 | 06.02 | Team2, FhG (ITWM) | |
06 | 07.02 | 13.02 | Team3, KIT | |
07 | 14.02 | 20.02 | Team4, JUELICH | |
08 | 21.02 | 27.02 | Team5, BADW-LRZ | |
09 | 28.02 | 06.03 | Team6, CSCS | |
10 | 07.03 | 13.03 | Team1. DESY | |
11 | 14.03 | 20.03 | Team2, FhG | |
12 | 21.03 | 27.03 | Team3, KIT | |
13 | 28.03 | 03.04 | Team4, JUELICH | |
14 | 04.04 | 10.04 | Team5, BADW-LRZ | |
15 | 11.04 | 17.04 | Team6, CSCS/NGI_CH | |
16 | 18.04 | 25.04 | Team1. DESY | |
17 | 26.04 | 01.05 | Team2, FhG (ITWM) | |
18 | 02.05 | 08.05 | Team3, KIT | |
19 | 09.05 | 15.05 | Team4, JUELICH | |
20 | 16.05 | 22.05 | Team5, BADW-LRZ | |
21 | 23.05 | 29.05 | Team6, CSCS |
Operations
- Duty shifts
- ~8 hours, 5 days in a week coverage
- 1st line support & ROD together
- Each team orginizes the shifters by themselfs.
- Dashboard
https://operations-portal.in2p3.fr/
Open tickets after 24 hours
Each site is to be registered by ROC DECH manager for alarm notifications
https://cic.gridops.org/index.php?section=vo&page=alertnotification
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
- 1st Line support
https://helpdesk.ngi-de.eu/
handling of unassigned and opened tickets.
- Communication
All 1st line + on-duty supporter contact: mailing list ngi-de-on-duty(AT)listserv.dfn.de
Handover should be written at dashboard portal in handover tab.
Important: in the handover form select "NGI_DE" in the "To" field!
Knowledge base
examples for the ticket processing
Documentation
- Operational Procedures
- Operational Documentation
- Dashboard How To
- Operational Documentation, EGEE(old)