GGUS:NGI PL FAQ
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FAQ FOR NGI_PL SUPPORT UNIT
- Responsible Unit
- NGI_PL
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_PL Support?
The aim of NGI_PL support unit is to deal with all kind of issues related to operations of grid sites in Poland. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Poland should be addressed to NGI_PL support unit.
For which components does NGI_PL provide support?
We support users and site administrators for all components and services deployed in the Polish NGI
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_PL Support?
All tickets assigned to the NGI_PL by GGUS will be redirected to the Polish Ticketing System. Incorrectly assigned tickets are routed to GGUS TPM.
Are tickets typically solved in NGI_PL Support or reassigned elsewhere?
Tickets are redirected to the Polish Ticketing System where they are assigned to the appropriate SU.
Who is responsible for NGI_PL Support?
The person responsible for NGI support is Tadeusz Szymocha
What documentation is available on NGI_PL Support?
It is partially available as a technical documentation for PL-Grid helpdesk containing e.g. statuses and allowed transitions between them. Note this is in Polish. Direct documentation for operation of NGI_PL Support unit is being created. http://www.plgrid.pl/
What is the usual "Type of Issue" for the tickets of NGI_PL?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_PL team.
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