User:Pslizik/Structure
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Operations
- Training Guides
- Dashboard Howto
- Tool Collection
- Ops Portal
- VO Dashboard
- GGUS
- GOCDB
- Regional Tier 2 Tool (Peter: What's this?)
- Nagios
- Pakiti
- Cacti
- OSSEC
- EGI Wiki (as a tool)
- Operation Manuals
- Procedures
- COD Escalation Procedure
- Creation and validation of a new Operations Centre
- Operations Centre Decomission
- How to validate a ROC or NGI Nagios box
- Setting Nagios test an operations test
- EGI CSIRT: Incident reporting
- How to publish Site Information
- HEP SPEC06
- Procedures for NGIs and Sites
- Getting started
- Site administrator's duties
- 1st-line support
- ROD's duties
- COD's duties (=> not our business, anyway)
- GOCDB
- Introducing a new site
- Site downtime scheduling
- Removing problematic sites
- Removing unused sites
- Removing resources
- Intervention procedures
- Incident reporting
- Tools
- GOCDB
- Nagios
- MyEGI
- GIIS
- GGUS
- Procedures
Howto declare a downtime Howto contact COD Howto suspend a site Howto respond to incidents Howto create an NGI (this one exists and has been approved by OMB: https://wiki.egi.eu/wiki/Operations:NewNGIs_creation) How does ROD interact with a site
Howto open a ticket in GGUS
Andres':
- Howto set Nagios test an operations test (https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD)
- Howto register as a site, see first part of https://wiki.egi.eu/wiki/SiteCertMan
https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalProceduresforROCsAndSites:
- Howto become an NGI manager (first time)
- Howto request for help as a site administrator
- Howto respond to a request to act on an incident as a site administrator
- Howto enter a downtime for a site (in GOCDB and/or in the dashboard) as a site administrator - Howto put a site into downtime for urgent matters as a ROD
- Howto report a problem (in GGUS) as a site administrator/as a user...
- Howto handle tickets (in GGUS), as 1st level supporter, as ROD, as COD
- Howto report security issues and incidents as a site administrator (procedure?) Is a vulnerability detection treated as an incident?
- https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalProceduresforROD:
- Howto become an operations team member (first time, get Grid Cert., register into dteam VO, subscribe to mailinglists, register into GGUS, request GOCDB access, become familiar with the following manuals: ...)
- Howto work as a team member in 1st level support
- Howto handle new incidents as a 1st level support
- Howto work as ROD
- Howto handover ROD shifts
- How does ROD interact with a site
Remarks:
- timeline for the whole documentation: before end of March (really?)
- dashboard howto is to be put into the dashboard manual, so there's no need for having procedures/howtos concerning dashboard
- COD Operations manual: COD is a small group. Suggestion: COD manual should be owned by COD people, ie. content is periodically reviewed by the COD partner.
- connection (linking) to other specific and well-defined documentation is welcomed
- http://wiki.egi.eu/Operations
- http://wiki.egi.eu/Operations/Joining_the_team (Howto become an operations team member - first-timer: get Grid Cert., register into dteam VO, subscribe to mailinglists, register into GGUS, request GOCDB access, become familiar with the following manuals: ...)
- http://wiki.egi.eu/Operations/Downtimes (Should this be a separate entity, or should it go under Operations/GOCDB/Downtimes?)
- http://wiki.egi.eu/Operations/Downtimes/Declaring (both as a site administrator and as a ROD for urgent matters)
- http://wiki.egi.eu/Operations/Downtimes/Extending
- http://wiki.egi.eu/Operations/Downtimes/Cancelling
- http://wiki.egi.eu/Operations/Monitoring/ (Maybe Operation/Nagios would be better - more specific. Or maybe not.)
- http://wiki.egi.eu/Operations/Monitoring/Stuff (Howto set Nagios test an operations test - https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD)
- http://wiki.egi.eu/Operations/Tickets (Should this be here or should it go onder Operations/GGUS/Tickes?)
- http://wiki.egi.eu/Operations/Tickets/Creating (as a site administrator, as a user)
- http://wiki.egi.eu/Operations/Tickets/Handling (as a 1st-line supporter, as ROD, as COD)
- http://wiki.egi.eu/Operations/Sites
- http://wiki.egi.eu/Operations/Sites/Registering (https://wiki.egi.eu/wiki/SiteCertMan)
- http://wiki.egi.eu/Operations/Sites/Certifying (https://wiki.egi.eu/wiki/SiteCertMan)
- http://wiki.egi.eu/Operations/Sites/Suspending
- http://wiki.egi.eu/Operations/Sites/Decommissioning
- http://wiki.egi.eu/Operations/Sites/Retiring_a_component
- http://wiki.egi.eu/Operations/Site_admin
- http://wiki.egi.eu/Operations/Site_admin/Become_one (Howto become an NGI manager - first time)
- http://wiki.egi.eu/Operations/Site_admin/Asking_for_help
- http://wiki.egi.eu/Operations/Site_admin/Responding_to_incidents
- http://wiki.egi.eu/Operations/NGI_manager
- http://wiki.egi.eu/Operations/NGI_manager/Become_one (Howto become an NGI manager - first time)
- http://wiki.egi.eu/Operations/1st-line_support
- http://wiki.egi.eu/Operations/1st-line_support/Becoming_a_1st-line_supporter
- http://wiki.egi.eu/Operations/1st-line_support/Duties (Howto work as a team member in 1st level support)
- http://wiki.egi.eu/Operations/1st-line_support/Handling_incidents (Howto handle new incidents as a 1st level support)
- http://wiki.egi.eu/Operations/ROD
- http://wiki.egi.eu/Operations/ROD/Becoming (How to become a ROD)
- http://wiki.egi.eu/Operations/ROD/Duties (How to work as a ROD)
- http://wiki.egi.eu/Operations/ROD/Handover (How to handover ROD shifts)
- http://wiki.egi.eu/Operations/ROD/Interacting_with_sites
- http://wiki.egi.eu/Operations/ROD/Howto_contact_COD
- http://wiki.egi.eu/Operations/COD
- http://wiki.egi.eu/Operations/COD/Becoming (How to become a COD)
- http://wiki.egi.eu/Operations/COD/Retiring_grid_components (Howto retire a Grid component - https://wiki.egi.eu/wiki/Operations:RetiringGridComponent)