Table of Content for MS109
- Introduction
- Definitions
- User Services
- Human Services
- Requirements Gathering
- Application Database
- Training
- Consultancy
- Operations
- Human Services
- Requirements Gathering
- Operations Coordination
- Security
- Infrastructure Services
- Software Rollout
- Monitoring
- Accounting
- Configuration repository and Operations Portal
- Helpdesk
- Core Services
- Other
- Policy Development
- Dissemination
- Analysis
- Conclusions
NGI Assessment by Service
In the following sub-sections, fill the tables as follows:
- Name: name of the service as defined in D2.7 (already filled)
- Description: description of the service as defined in D2.7 (already filled)
- Assessment: please anwer the following questions:
- did this service make progress since the start of the project (did it improve functionally and in its stability?
- is it used? if it is, are you planning to consolidate/expland it?
- is current funding adequate to the amount of effort needed?
- is this service sustainable? assess from the non-technical viewpoint, what was achieved during year 1 (evaluate funding level vs effort required, sustainability plans for service)
- Score: assign a score to the service according to your overall level of satisfaction
- How to Improve: identify which managerial problems should be addressed to improve the service during 2011 and the solutions you would like to propose
User Services
Human Services
NGI Assessment: User Services >> Human Services
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Name
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Description
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Assessment
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Score
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How to Improve
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2.1.1.1
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Requirements Gathering
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2.1.1.2
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Application Database
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2.1.1.3
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Training
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2.1.1.4
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Consultancy
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Operations Services
Human Services
NGI Assessment: Operations Services >> Human Services
#
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Name
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Description
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Assessment
|
Score
|
How to Improve
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2.2.1.1
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Requirements Gathering
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2.2.1.2
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Operations Coordination
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2.2.1.3
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Security
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Infrastructure Services
NGI Assessment: Operations Services >> Infrastructure Services
#
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Name
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Description
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Assessment
|
Score
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How to Improve
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2.2.2.1
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Software Rollout
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2.2.2.2
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Monitoring
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2.2.2.3
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Accounting
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2.2.2.4
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Configuration Repository and Operations Portal
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2.2.2.5
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Helpdesk
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2.2.2.6
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Core Services
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Other
NGI Assessment: Other
#
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Name
|
Description
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Assessment
|
Score
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How to Improve
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2.3.1
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Policy Development
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2.3.2
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Dissemination
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