EGI Service requests
This page provides list of possible service requests that can be made by a user once an SLA is in place:
EGI service catalogue
Applications on Demand
Within this service an end user can request for following:
- Creationg a new application profile and make it available through one of the available Science Gateways/portal
- Increasing the size of the cluster created with the EC3/IM
- Requesting information or an advice
Archive Storage
Within this service an end user can request for following:
- Creating tape family (Some VOs use to requests the creation of tape families to optimize access to data)
- Removing data
- Requesting information or an advice
Cloud Compute
Within this service an end user can request for following:
- Asking for endorsement of VM images into the VO image list
- Requesting opening ports / special network configuration
- Requesting information or an advice
Cloud Container Compute
Within this service an end user can request for following:
- Requesting opening ports / special network configuration
- Requesting information or an advice
DataHub
Within this service an end user can request for following:
- Requesting information or an advice
- Requesting access to a specific space
Data Transfer
Within this service an end user can request for following:
- Requesting information or an advice
FitSM Training
Within this service an end user can request for following:
- Requesting information or an advice
ISO 27001 Training
Within this service an end user can request for following:
- Request quote - Quotes for training offers (typically for in-house training)
- Request info about certificates - Request info about issues with certificates (e.g. not receiving them; lack of communication from certification authority)
- Provide exam question feedback - Provide exam question feedback (but cannot ask which ones they got right and wrong)
- Request info about dates - Request info about dates of potential future courses
High-Throughput Compute
Within this service an end user can request for following:
- Changing configuration of a VO (certificates, authorization rules)
- Updating middleware or application software to provide new features
- Providing accounting/usage information
- Killing processes
- Updating job execution environment
- Requesting information or an advice
Online Storage
Within this service an end user can request for following:
- Requesting information or an advice
EGI Check-in
Within this service an end user can request for following:
- Requesting information or an advice
- Removing personal data
Notebooks
Within this service an end user can request for following:
- Requesting information or an advice
- New kernels or libraries for notebooks - Request new kernels to be available in the notebooks (e.g. Julia programming language) or the installation of general purpose libraries (python or other) so they persist between sessions.
- Custom notebook environment - Allow users to run a custom environment for their notebooks. Users should provide a docker image or Dockerfile compatible with JupyterHub v0.9.
- Access to community specific services - Request the configuration of the notebooks environment to access external community-specific services.
Training Infrastructure
Within this service an end user can request for following:
- Endorsing VM image for the VO-wide image list used by this infrastructure
- Supporting creation of custom VM image that encapsulates training environment/software
- Setup of a UI with training accounts
- Requesting information or an advice