Difference between revisions of "FAQ GGUS-QoS-Levels"
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Revision as of 10:23, 26 July 2013
GGUS wiki / GGUS Documentation
FAQ GGUS-QoS-Levels
QoS stands for Quality of Service. It describes the level of service Support Units declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to SUs if 75% of the maximum response time of the level of service are over.
Levels of service
There are three different levels of service, each defining different response times.
- Base
- Medium
- Advanced
SUs that didn't vote for any level of service explicitly are assumed to provide Base support.
Base service
Base service defines a response time of 5 working days regardless of the ticket priority level.
Medium service
Priority | Response time |
---|---|
less urgent, urgent | 5 working days |
very urgent, top priority | 1 working day |
Advanced service
Priority | Response time |
---|---|
less urgent | 5 working days |
urgent, very urgent | 1 working day |
top priority | 4 working hours |
Who is providing which level of service
This table shows which SU is providing which QoS.
Support Unit | Product Team | Leader | Contact | Level of service |
---|---|---|---|---|
GGUS | GGUS | Guenter Grein | Advanced | |
CREAM-BLAH | CREAM | Lisa Zangrando | blah-cream AT lists.infn.it | Medium |
EMIR | EMIR |
Shiraz Memon | Medium | |
StoRM | VOMS-StoRM | Andrea Ceccanti | Medium | |
UNICORE-Client | UNICORE | Bernd Schuller | Medium | |
UNICORE-Server | UNICORE | Bernd Schuller | Medium | |
VOMS | VOMS-StoRM | Andrea Ceccanti | Medium | |
VOMS-Admin | VOMS-StoRM | Andrea Ceccanti | Medium | |
dCache Support | dCache | Patrick Fuhrmann | support@dcache.org | Medium |
EMI UI | EMI Common (UI & WN) | Cristina Aiftimiei | Medium | |
EMI WN | EMI Common (UI & WN) | Cristina Aiftimiei | Medium | |
gLite Security | gLite security | John White | Medium | |
WMS | WMS | Marco Cecchi | Medium | |
gLite L&B | L&B | Zdenek Sustr | Medium | |
Gridsite | NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | Medium | |
Proxyrenewal | NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | Medium | |
Information System Development | CERN BDII | Maria Alandes CERN | Medium | |
QosCosGrid | QCG | Tomasz Piontek | Medium | |
APEL | APEL | Alison Packer | Medium | |
Metrics Portal | Metric Portal | Ivan Diaz Alvarez | Medium | |
Accounting Portal | Accounting Portal | Ivan Diaz Alvarez | Medium | |
Grid Monitoring | SAM | Medium | ||
Operations Portal | Ops Portal | Cyril L'Orphelin | cic-information@in2p3.fr | Medium |
ARC | NORDUGRID-ARC | Balazs Konya / Oxana Smirnova | Base | |
ARGUS | ARGUS | Valery Tschopp | Base | |
DPM Development | CERN Data | Oliver Keeble | Base | |
FTS Development | CERN Data | Oliver Keeble | Base | |
lcg_util Development | CERN Data | Oliver Keeble | Base | |
LFC Development | CERN Data | Oliver Keeble | Base | |
MPI | gLite MPI | Enol Fernandez | Base | |
EGCF |
Globus IGE/EGCF | Ionel Muntean |
egcf_cb@ige-project.eu |
Base |
AMGA | AMGA | Soonwook Hwang | Base | |
SAGA | SAGA | Antony Wilson | Not defined | |
WNoDes | WNoDeS | Elisabetta Ronchieri | Not defined | |
GOC DB | GOC DB | David Meredith | Not defined |